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How do you enable Blackberry users to reset their Active Directory password?

Posted on 2013-01-28
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Last Modified: 2013-05-13
One of our recurring support calls are for people who need their Windows Server 2003 AD passwords reset. Is there a way to enable these Blackberry users (managed by Blackberry Enterprise Server  5.0x) to use their Blackberry handhelds to reset their AD passwords?

I would appreciate a step-by-step instruction on what changes I need to do in the BES and AD domain controller, as applicable.
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Question by:Member_Dennis
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by:Kini pradeep
ID: 38830130
Blackberry Enterprise server unlike the activesync does not rely on AD users password. It uses the BES admin profile configured to send/ receive emails to a users mailbox using the BES admin account.

One of the ways to do it presuming that you are using Exchange is to allow users access to OWA so that they can change their passwords. You could also look at some third part self service products example managengine to allow users to change their passwords and publish/ allow this application through BB.

ref: if you need an icon for a url
http://btsc.webapps.blackberry.com/btsc/fetch/2000/7979/1181821/832210/Developing_Browser_Push_Applications.pdf?nodeid=1206301&vernum=0
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Member_Dennis earned 0 total points
ID: 39150046
If the password is already expired, then OWA would not allow the user to login.

I heard that there's a way for this to be done within the BB handlheld, and it is not by using 3rd party apps like ManageEngine. I tend to think now that it was just a BB VPN client to connect to the domain workstation, login to it, and then follow the expired password reset prompts.
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Author Closing Comment

by:Member_Dennis
ID: 39160795
I am thinking that there is a simpler solution...
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