How do you enable Blackberry users to reset their Active Directory password?

One of our recurring support calls are for people who need their Windows Server 2003 AD passwords reset. Is there a way to enable these Blackberry users (managed by Blackberry Enterprise Server  5.0x) to use their Blackberry handhelds to reset their AD passwords?

I would appreciate a step-by-step instruction on what changes I need to do in the BES and AD domain controller, as applicable.
Member_DennisAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Kini pradeepPrincipal Cloud and security consultantCommented:
Blackberry Enterprise server unlike the activesync does not rely on AD users password. It uses the BES admin profile configured to send/ receive emails to a users mailbox using the BES admin account.

One of the ways to do it presuming that you are using Exchange is to allow users access to OWA so that they can change their passwords. You could also look at some third part self service products example managengine to allow users to change their passwords and publish/ allow this application through BB.

ref: if you need an icon for a url
http://btsc.webapps.blackberry.com/btsc/fetch/2000/7979/1181821/832210/Developing_Browser_Push_Applications.pdf?nodeid=1206301&vernum=0
0
Member_DennisAuthor Commented:
If the password is already expired, then OWA would not allow the user to login.

I heard that there's a way for this to be done within the BB handlheld, and it is not by using 3rd party apps like ManageEngine. I tend to think now that it was just a BB VPN client to connect to the domain workstation, login to it, and then follow the expired password reset prompts.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Member_DennisAuthor Commented:
I am thinking that there is a simpler solution...
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2003

From novice to tech pro — start learning today.