Solved

How do you enable Blackberry users to reset their Active Directory password?

Posted on 2013-01-28
3
606 Views
Last Modified: 2013-05-13
One of our recurring support calls are for people who need their Windows Server 2003 AD passwords reset. Is there a way to enable these Blackberry users (managed by Blackberry Enterprise Server  5.0x) to use their Blackberry handhelds to reset their AD passwords?

I would appreciate a step-by-step instruction on what changes I need to do in the BES and AD domain controller, as applicable.
0
Comment
Question by:Member_Dennis
  • 2
3 Comments
 
LVL 13

Expert Comment

by:Kini pradeep
ID: 38830130
Blackberry Enterprise server unlike the activesync does not rely on AD users password. It uses the BES admin profile configured to send/ receive emails to a users mailbox using the BES admin account.

One of the ways to do it presuming that you are using Exchange is to allow users access to OWA so that they can change their passwords. You could also look at some third part self service products example managengine to allow users to change their passwords and publish/ allow this application through BB.

ref: if you need an icon for a url
http://btsc.webapps.blackberry.com/btsc/fetch/2000/7979/1181821/832210/Developing_Browser_Push_Applications.pdf?nodeid=1206301&vernum=0
0
 

Accepted Solution

by:
Member_Dennis earned 0 total points
ID: 39150046
If the password is already expired, then OWA would not allow the user to login.

I heard that there's a way for this to be done within the BB handlheld, and it is not by using 3rd party apps like ManageEngine. I tend to think now that it was just a BB VPN client to connect to the domain workstation, login to it, and then follow the expired password reset prompts.
0
 

Author Closing Comment

by:Member_Dennis
ID: 39160795
I am thinking that there is a simpler solution...
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A little while ago I had a need to reinstall a Blackberry Enterprise server in order to fix a particular problem.  As I did not know the existing certificate password I entered a new one which resulted in the Administration page displaying that it "…
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…
This tutorial will walk an individual through the process of configuring their Windows Server 2012 domain controller to synchronize its time with a trusted, external resource. Use Google, Bing, or other preferred search engine to locate trusted NTP …

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now