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Windows 7 b4 bit freezes shortly after login

Posted on 2013-01-29
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Last Modified: 2013-02-08
I set up two new computers, Fujitsu ESPRIMO P400.
Using my administrator user, I installed Windows 7 pro, joined them to my domain, and
installed all windows updates, using WSUS.
When I moved the computer to the user place, I had the user to login and shortly after, the computer just freezes, no errors, no blue screens, and I didn't find anything in the log event viewer.

If I use my domain admin user, it works fine, but after using a regular domain user, the computer just freezes. It happens to two different computers, iinstalled the same way, but with different users.
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Question by:japinrem
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Expert Comment

by:smckeown777
ID: 38830765
Define 'freezes'?

You mean the screen stays on the 'Welcome' message(which appears after logging into a Windows 7 machine)?

Do you see 'Preparing your desktop' message at all?
Does the mouse move?
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Author Comment

by:japinrem
ID: 38831089
The desktop starts loading, you can open a program maybe, and then all of a sudden the mouse freezes, you can't click on anything or type anything. No error messages or anything, the only solution left is forcing a shutdown.
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LVL 24

Expert Comment

by:smckeown777
ID: 38831120
Temporarily make the standard user a local admin on the pc and see if it fixes...then we can say its probably an application that is running and needs more privileges to run for some reason I'd say...

What apps are set to load in the system tray?
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Author Comment

by:japinrem
ID: 38831148
I think that could be the source of the problem, probably the antivirus, Kaspersky, the thing is, the user is already a local administrator in the machine, but I think the problem occurs even before the user can be set up for the first time.

I'll try uninstalling the antivirus and see what happens.
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LVL 30

Expert Comment

by:ded9
ID: 38831195
Is there a dmp file

C:\Windows\minidump

Upload it here.



Ded9
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Accepted Solution

by:
japinrem earned 0 total points
ID: 38850175
I found the problem, it was the antivirus, Kaspersky Endpoint 8. I leave a link to the solution I used to fix it. Just in case somebody else faces the same problem.

http://forum.kaspersky.com/index.php?showtopic=229073
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Author Closing Comment

by:japinrem
ID: 38867435
As soon as I uninstalled the antivirus the problem was gone. So I just googled the problem along with "Kaspersky" and quickly the post I pasted in my comment. I think this could be useful to other users, so I won't delete the question.
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