• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 401
  • Last Modified:

Name in AD appearing in global address list and shouldn't be

I've got a user that doesn't have a mailbox, never had a mailbox and yet both their AD information and external mail contact which is in the list are appearing. So I have 2 entries for 1 user, their AD and mail contact.

Here's the twist... The active directory one is blank.

Blank e-mail address tab.
The correct one, his mail contact is showing the address as normal.

How can I hide this rogue entry that appears to be pulled from active directory from the address list when I see nothing in the ECP?

1 Solution
imkotteesSenior Messaging EngineerCommented:
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
This could possibly be a PF my best bet ...

Check with name in AD and try to understand if not check with PF's

- Rancy
Simon Butler (Sembee)ConsultantCommented:
Could be the account is mail enabled, rather than Mailbox Enabled and wasn't done correctly.
You will need to look at the attributes of the user in ADSIEDIT to see if something has happened to the account.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now