Subfolder in Exchange by mobile phone Apple and Andoid.

Hello we have a problem with subfolder list in  exchange 2010

When we configure Exchange in mobile phone (Iphone 4 IOS5  and Android 4)
subfolder list doesn't appear, if we configure mailbox in Imap mode, subfolder list appear.

We have look the option in the client, no solution for the moment.

Server Exchange 2010
Client Outlook 2010
Apple IO5
Android 4.0

Thanks for your help,
WaycomAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
WaycomConnect With a Mentor Author Commented:
Hello

Problem was solved,

Thanks for your help.
0
 
imkotteesSenior Messaging EngineerCommented:
0
 
WaycomAuthor Commented:
Thanks inkottees

We have already check that, subfolder are invisible , we can't list all folder

but when we create new folder from OWA , we can see it on the smartphone.

All folder that i want to see were migrated from an Outlook client with .PST.
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

 
imkotteesSenior Messaging EngineerCommented:
i'm not getting you..

folders which are under PST wont be visible in owa, mobile devices.
0
 
WaycomAuthor Commented:
Ok, il will explain a bit:

I uploaded from a .PST to my exchange account all my mails. They were classed on folders and subfolders.
After the upload i can see everything on OWA and on outlook.

But on my smartphone I can't see any of folders.

I followed your link but I can't check any folders because I can't see them on the folders that i can sync.

I hope you understand me better this time, if you want more specification tell me.
Thanks for help
0
 
WaycomAuthor Commented:
0
 
imkotteesSenior Messaging EngineerCommented:
can you reconfigure activesync on mobile and check.
0
 
WaycomAuthor Commented:
I already try that on 2 different smartphone (android and iphone). Same problem
0
 
imkotteesSenior Messaging EngineerCommented:
you said you are able to see when creating a new folder..

did you try creating a new folder drag and drop the subfolders from old one..
0
 
WaycomAuthor Commented:
When we drag old folder in a new folder, we have the same problem.

We have the possibility to recreate the same classification tree,  But we search a less boring solution, user have very large mailbox.
0
 
WaycomAuthor Commented:
Hello

KB Below describe the problem

http://support.microsoft.com/kb/304043/en-us

If someone have a solution ?

Thanks for your help.
0
 
WaycomAuthor Commented:
--
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.