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Case Changing on Email Attachments Outlook 2010

Posted on 2013-01-29
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Last Modified: 2013-02-12
Hi everyone,

Here is a weird one...

Outlook 2010, when you attach an file to an email all the case formatting is lost.

For example, if I attach CustomerReportFINAL.docx it gets sent as customerreportfinal.docx to the end user.

It only seems to happen if i attach a file using the paperclip, or drag a file from a search results window. If i drag the file directly into the email it's ok.

Have tried disabling plugins and suchlike but to no avail.

Any ideas?

All clients on Terminal Server 2008R2
Outlook 2010
Fileshares on 2003 Server (mapped drives)

Thanks
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Question by:alexbuckland1
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LVL 7

Expert Comment

by:krish5music
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Could you please tell me , the following options are enabled or not?

outlook 2010->File->Options->Mail->Compose Messages-> Compose messages in this format set to HTML.

Under Message format

When sending messages in Rich Text Format to Internet recipients set to Convert to HTML format.

Thanks!
Krish.
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Author Comment

by:alexbuckland1
Comment Utility
Hi Krish,

I can confirm both those options are set as you descibed.

Thanks
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Expert Comment

by:krish5music
Comment Utility
Have you tried opening the outlook in safemode?
"C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE" /safe

Also please create a new outlook profile and let me know, if you facing the issue.

Thanks!
Krish.
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Author Comment

by:alexbuckland1
Comment Utility
Hello,

I tried both of these, no luck I am afraid.

:-(
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Author Comment

by:alexbuckland1
Comment Utility
Here is a sample screen shot.

I have attached 'Petty Cash' and it has renamed it to 'petty cash'

Thanks.

screenshot
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Author Comment

by:alexbuckland1
Comment Utility
I have also noticed another related problem.

If we open a file (word, excel, powerpoint) from a search it also opens the file as lowercase, even though the file has multiple lowercase letters. However if we open it directly from the shared drive (no from the search results) it opens fine!

The plot thickens..
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LVL 47

Expert Comment

by:apache09
Comment Utility
So its not really just related to outlook?

are you the only user with this issue?

Can you check to see if another terminal server user has the same problem
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Author Comment

by:alexbuckland1
Comment Utility
Hello,

All users have this issue. It started after a clean load of 2008R2 and office on the terminal server. But exactly the same software was loaded back on...
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Author Comment

by:alexbuckland1
Comment Utility
Hi guys,

Does anyone have any ideas? I have 45 users moaning at me :-)
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Author Comment

by:alexbuckland1
Comment Utility
Anyone?
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LVL 47

Expert Comment

by:apache09
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If you copy the file from the search result to the desktop...
Is the File Name Still Lower case?
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Author Comment

by:alexbuckland1
Comment Utility
I was trying that just now. Yes it is, but if I copy it from the location directly it is as it should be.

Thanks!
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Assisted Solution

by:apache09
apache09 earned 500 total points
Comment Utility
Just thinking in writing here:

So it would seem the issue is specifically related to the search and or search results

Not so much office products at all.

This shared/mapped location....its an simple shared drive/folder on physical 2003 Server?

And this server is on the same domain?

Is there any type of archving or backups done on this server or shared location?
Is it possible the search result might be returning a cached or backup copy of the file, which may have had its characters converted to lower case?


How is the terminal server session being opened?
is it being opened on a Fat Client or Thin Client..
Are all the clients the same?

Are there any users at all that do not have this problem?

Might pay to request attention and get this cross posted in some other areas
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Accepted Solution

by:
alexbuckland1 earned 0 total points
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Hi,

I finally figured it out.

The indexing on the 2003 machine did not have 'treat similar words with diacritics as different words' ticked under advanced options.

It would appear, although diacritics are not lower/uppercase the indexing fuction on 2003 indexes everything as lowercase unless you select this option!

You were on the right track though.

Thanks for your help
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Author Closing Comment

by:alexbuckland1
Comment Utility
Discovered fix after some research playing around with indexing
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