Solved

all office documents corrupted following virus. doc, docx, xls, xslx possibly more

Posted on 2013-01-29
9
2,199 Views
Last Modified: 2013-02-18
hi i hope you are well.

got a new customers pc here. she had a virus last week (one of the ucash ones) . she then "spent all day trying to fix it following instructions on various forums"

she has no idea what she actually did. the virus isnt there anymore, but now nearly nothing works on the pc. sys restore doesnt work and every single document is giving me the error "the open office xml file xxxx.docx cannot be opened because there are problems with its contents" details: "the file is corrupt and cannot be opened". this also happens with xls, xlsx, docx, doc, csv

the files dont open on my work pc either.

so far i have got the data off her disk and tried:
1) open and repair in word / excel
2) renaming as a .zip and then trying to extract it (doesnt work, zip file says it is empty) to get at the xml
3) running checkdisk on the disk and then trying to open on both her and my pc
4) using open office to open the files

all have failed. i have run out of ideas.

of course, she doesnt have a backup (aaargh!).

so - i would like to know if there is any software i can buy that will bulk sort out all her docs, or if anybody has an idea as to how to get these to open.

thanks for your help!
0
Comment
Question by:247computerdoctor
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
  • 2
9 Comments
 
LVL 8

Expert Comment

by:chcw
ID: 38831112
You may need to try tools seperately to repair different documents & files. That is, using Word repair tool to repair the word documents(doc and docx). Using Excel repair tool to repair the excel documents(xls and xlsx). For csv format, as they are actually in plain text format, so you can open them in UltraEdit and correct them if necessary.
0
 

Author Comment

by:247computerdoctor
ID: 38831144
ok sure, thanks.

anybody got a recommendation for each file type please? (word and excel would do!)
0
 
LVL 32

Expert Comment

by:Paul Sauvé
ID: 38831584
I haven't tried this, but you MAY find this of some help: Windows Repair (All In One)
Tweaking.com - Windows Repair is an all-in-one repair tool to help fix a large majority of known Windows problems including registry errors and file permissions as well as issues with Internet Explorer, Windows Update, Windows Firewall and more. Malware and installed programs can modify your default settings. With Tweaking.com - Windows Repair you can restore Windows original settings.
Backkup - backup - backup! People STILL don't understand the importance!
0
Create Professional Looking Email Signatures

Create "Professional HTML Email Signatures" with ease.
7 Day Money Back Guarantee if not 100% Satisfied.
Affordable - Try it out for 7 Days Totally Risk Free.
Installers provided for over 45 Email clients.
Both Windows & MAC Supported.
Highly Recommended!

 

Author Comment

by:247computerdoctor
ID: 38831604
backup backup backup....yeah tell me about it. you can lead a horse to water......carbonite is 42 quid per year. its not even a cup of coffee a month.  even after a major data failure some people still dont do it.

i'll give that a go, thanks
0
 
LVL 32

Expert Comment

by:Paul Sauvé
ID: 38831789
I just purchased a 1 Tb backup drive for $150 (Canadian) - about £95. Double this and you can get a 4 Tb - 2 drive RAID system...
0
 

Author Comment

by:247computerdoctor
ID: 38831805
wow. every single kind of file i try and open is corrupt. pdf, office, jpg's, mpgs -  everything.

anybody seen this before??

the problem is she has no idea what she did to get rid of the virus.

any thoughts??
0
 
LVL 8

Expert Comment

by:chcw
ID: 38835266
For PDF file, I have used Advanced PDF Repair at

http://www.datanumen.com/apdfr/

It works well for my files.
0
 

Accepted Solution

by:
247computerdoctor earned 0 total points
ID: 38886219
nothing has saved these. no answer im afraid.
0
 

Author Closing Comment

by:247computerdoctor
ID: 38900966
nothing worked. all corrupt. damn shame. first time i have seen a virus do this.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

My experience with Windows 10 over a one year period and suggestions for smooth operation
Outlook Free & Paid Tools
This video shows the viewer how to set up and create Footnotes in their document. Click on the References tab: Select "Insert Footnote": Type in desired text:
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question