all office documents corrupted following virus. doc, docx, xls, xslx possibly more

Posted on 2013-01-29
Last Modified: 2013-02-18
hi i hope you are well.

got a new customers pc here. she had a virus last week (one of the ucash ones) . she then "spent all day trying to fix it following instructions on various forums"

she has no idea what she actually did. the virus isnt there anymore, but now nearly nothing works on the pc. sys restore doesnt work and every single document is giving me the error "the open office xml file xxxx.docx cannot be opened because there are problems with its contents" details: "the file is corrupt and cannot be opened". this also happens with xls, xlsx, docx, doc, csv

the files dont open on my work pc either.

so far i have got the data off her disk and tried:
1) open and repair in word / excel
2) renaming as a .zip and then trying to extract it (doesnt work, zip file says it is empty) to get at the xml
3) running checkdisk on the disk and then trying to open on both her and my pc
4) using open office to open the files

all have failed. i have run out of ideas.

of course, she doesnt have a backup (aaargh!).

so - i would like to know if there is any software i can buy that will bulk sort out all her docs, or if anybody has an idea as to how to get these to open.

thanks for your help!
Question by:247computerdoctor
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Expert Comment

ID: 38831112
You may need to try tools seperately to repair different documents & files. That is, using Word repair tool to repair the word documents(doc and docx). Using Excel repair tool to repair the excel documents(xls and xlsx). For csv format, as they are actually in plain text format, so you can open them in UltraEdit and correct them if necessary.

Author Comment

ID: 38831144
ok sure, thanks.

anybody got a recommendation for each file type please? (word and excel would do!)
LVL 33

Expert Comment

by:Paul Sauvé
ID: 38831584
I haven't tried this, but you MAY find this of some help: Windows Repair (All In One) - Windows Repair is an all-in-one repair tool to help fix a large majority of known Windows problems including registry errors and file permissions as well as issues with Internet Explorer, Windows Update, Windows Firewall and more. Malware and installed programs can modify your default settings. With - Windows Repair you can restore Windows original settings.
Backkup - backup - backup! People STILL don't understand the importance!
Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments


Author Comment

ID: 38831604
backup backup backup....yeah tell me about it. you can lead a horse to water......carbonite is 42 quid per year. its not even a cup of coffee a month.  even after a major data failure some people still dont do it.

i'll give that a go, thanks
LVL 33

Expert Comment

by:Paul Sauvé
ID: 38831789
I just purchased a 1 Tb backup drive for $150 (Canadian) - about £95. Double this and you can get a 4 Tb - 2 drive RAID system...

Author Comment

ID: 38831805
wow. every single kind of file i try and open is corrupt. pdf, office, jpg's, mpgs -  everything.

anybody seen this before??

the problem is she has no idea what she did to get rid of the virus.

any thoughts??

Expert Comment

ID: 38835266
For PDF file, I have used Advanced PDF Repair at

It works well for my files.

Accepted Solution

247computerdoctor earned 0 total points
ID: 38886219
nothing has saved these. no answer im afraid.

Author Closing Comment

ID: 38900966
nothing worked. all corrupt. damn shame. first time i have seen a virus do this.

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