?
Solved

Windows 8 browser lockdown - can't browse

Posted on 2013-01-29
8
Medium Priority
?
613 Views
Last Modified: 2013-02-18
Wierd one this, hopefully I'm missing something obvious.
I have a brand new Sony laptop and I'm having a serious problem with it straight out of the box. After letting the machine set itself up for first use I start to use the computer. The first couple of minutes of use internet access is fine, then all web browsers just stop loading pages and eventually time out  (IE says "this page can't be displayed" and when I installed Chrome it says no network access and suggests adding the program to firewall lists - which I tried to no effect) even though internet/network access is still fine, (wifi icon in toolbar reports "internet access") as proven by the fact that some programs can still download updates in the background (eg updates to preinstalled apps in the WIndows store). I have re-imaged the machine back to factory standard several times after trying various things (disabling McAfee being the first as it smacks of an overzealous firewall) but it behaves the same every time. This means that the laptop is unusable until this problem is fixed so I would appreciate some help. The machine is on my local network which is properly configured and works fine for everything else (although this is my first ootb Windows 8 machine)

I have tried -
reimage machine back to factory spec several times
install a different browser - chrome
disabling McAfee Total Protection in startup and rebooting
uninstalling McAfee Total Protection and rebooting
with McAfee uninstalled, disabling Windows Firewall
connecting to a different wireless network or a LAN
0
Comment
Question by:ms-mtx
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 38831190
How are you connecting to the network?

wireless or wired?

ipconfig /all and post
0
 

Author Comment

by:ms-mtx
ID: 38831336
I've tried wireless and wired - both behave the same. Just reimaging back to factory spec again - will post ipconfig results shortly.
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 38831370
How are you re imaging?

Are you doing a fresh install?  

I would suggest a fresh install reformat the drive NTFS full
0
Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

 

Author Comment

by:ms-mtx
ID: 38831580
I'm restoring the factory build using the Sony util. Don't really want to do a vanilla build and add all the utilities unless I have to. Ipconfig file attached - looks normal to me for my network.
ipconfig.txt
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 38831613
Can you ping www.yahoo.com

try nslookup yahoo.com
0
 
LVL 56

Expert Comment

by:McKnife
ID: 38832563
Hi.

If possible, boot into safe mode with network access (howto: http://www.redmondpie.com/how-to-boot-into-windows-8-safe-mode/ ) and try from there.
0
 

Accepted Solution

by:
ms-mtx earned 0 total points
ID: 38885026
Eventually found the culprit by disabling all services and then re-enabling them until it fell over. Turns out it was McAfee Content Filter causing all the grief. Not sure how that was still hiding there after I thought I'd uninstalled the software - maybe I made a mistake.
Anyway, thanks for your suggestions.
0
 

Author Closing Comment

by:ms-mtx
ID: 38900934
I fixed it offline.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ever wondered why Windows 8 and 10 don't seem to accept your GPO-based software deployment while Windows 7 does? Read on.
OfficeMate Freezes on login or does not load after login credentials are input.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question