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IE8 & MS Paint crash and restart during print to Adobe PDF (Acrobat 9 Pro)

Posted on 2013-01-29
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Last Modified: 2013-01-30
IE8 and MS Paint both crash and restart during print to Adobe PDF (OS is Windows 7 SP1).  

Neither an update to the latest version of Acrobat 9 Pro (9.5.3) nor running repair installation fixed issue, including uninstall & reinstall Adobe PDF printer.

Installed a third party "PDF Printer" to enable both apps to print to pdf.
 
Any ideas as to why the Adobe PDF printer would cause the apps to crash and restart?
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Question by:Rexx
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3 Comments
 
LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 38833803
The only thing that links all these systems is the operating system. Is it possible that something in the OS is corrupt so that the Adobe PDF printer calls some OS routines that in turn corrupt IE and Paint? I've never heard about such a problem (and I've worked a lot with Acrobat over the years) so I would find it very unlikely that Acrobat is the cause of this.
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Author Comment

by:Rexx
ID: 38835389
Both programs will print to pdf by changing the printer preference default setting for Adobe PDF Output Folder from "Prompt to Adobe PDF filename" to only other option being "Documents\*pdf"

This option will work but if the file name it is printing as already exists and "Ask to replace existing PDF file" is checked, the programs will crash. (very very weird)

Something in the process to engage the prompt causes the programs to crash, and this can actually be observed during the print process where the prompt begins right before the crash.
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Accepted Solution

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Karl Heinz Kremer earned 500 total points
ID: 38836366
Acrobat 9 is not compatible with Win7. You are running an unsupported combination of OS and software so all bets are off. EIther downgrade the OS, or upgrade Acrobat. You can see the system requirements for different versions of Acrobat here:

http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-acrobat-family-products.html
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