Solved

IE8 & MS Paint crash and restart during print to Adobe PDF (Acrobat 9 Pro)

Posted on 2013-01-29
3
535 Views
Last Modified: 2013-01-30
IE8 and MS Paint both crash and restart during print to Adobe PDF (OS is Windows 7 SP1).  

Neither an update to the latest version of Acrobat 9 Pro (9.5.3) nor running repair installation fixed issue, including uninstall & reinstall Adobe PDF printer.

Installed a third party "PDF Printer" to enable both apps to print to pdf.
 
Any ideas as to why the Adobe PDF printer would cause the apps to crash and restart?
0
Comment
Question by:Rexx
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 38833803
The only thing that links all these systems is the operating system. Is it possible that something in the OS is corrupt so that the Adobe PDF printer calls some OS routines that in turn corrupt IE and Paint? I've never heard about such a problem (and I've worked a lot with Acrobat over the years) so I would find it very unlikely that Acrobat is the cause of this.
0
 

Author Comment

by:Rexx
ID: 38835389
Both programs will print to pdf by changing the printer preference default setting for Adobe PDF Output Folder from "Prompt to Adobe PDF filename" to only other option being "Documents\*pdf"

This option will work but if the file name it is printing as already exists and "Ask to replace existing PDF file" is checked, the programs will crash. (very very weird)

Something in the process to engage the prompt causes the programs to crash, and this can actually be observed during the print process where the prompt begins right before the crash.
0
 
LVL 44

Accepted Solution

by:
Karl Heinz Kremer earned 500 total points
ID: 38836366
Acrobat 9 is not compatible with Win7. You are running an unsupported combination of OS and software so all bets are off. EIther downgrade the OS, or upgrade Acrobat. You can see the system requirements for different versions of Acrobat here:

http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-acrobat-family-products.html
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Can Be Caused By Disabled Services I have encountered a problem viewing PDF files using Adobe Acrobat Reader.  For the longest time, PDFs might launch or might not.  Sometimes they took about 15 minutes to appear after launching them. After som…
Inserting page numbers in Portable Document Files not only enhances manageability but also makes them look professional. With numbered pages, the file appears more organized and it becomes easier to search for a particular page. The size and the vol…
In this third video of the Xpdf series, we discuss and demonstrate the PDFtoText utility, which converts PDF files into plain text files. Download and install the software.: You may have already downloaded and installed the Xpdf tools while watching…
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question