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Shoretel not sending voicemail to specific clients.

Posted on 2013-01-29
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Last Modified: 2013-02-27
We have exchange 2007, and have recently had shoretell installed. We are in production and have found that the users in a certain area are not getting emails. I got with shoretell and they haved checked everything on their side and said that it's something with our exchange. The people are getting the notifications that they are recieving voicemails and are able to play them through the phones. However they are not getting the attached voicemails. I've checked to make sure that option is selected both on the server and on communicator. I looked in exchange with message tracking and found that exchange indeed is probably at fault. I get the error EVENTiD: FAIL Source: Routing RecipientStatus:550 5.1.1 RESOLVER.ADR.RecipNotFound; not found can someone help me decode what the error message means and how to resolve it?
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Question by:mwhitejr24
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by:Jarred Power
ID: 38895549
Check your server's SMTP send protocol log and see if the
 server rejects your RCPT TO command.

Please check that the shotel director is listed in the accepted domains list and that the receive connector is configured correctly.
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Accepted Solution

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mwhitejr24 earned 0 total points
ID: 38917988
We had 2 Cisco ASA's that were blocking SMTP traffic.

http://support.microsoft.com/kb/320027
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Author Closing Comment

by:mwhitejr24
ID: 38933222
The issue wasn't related to the SMTP setup. It was being blocked by the ASA firewalls. I've posted the link that helped resolve this issue.
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