?
Solved

Shoretel not sending voicemail to specific clients.

Posted on 2013-01-29
3
Medium Priority
?
1,515 Views
Last Modified: 2013-02-27
We have exchange 2007, and have recently had shoretell installed. We are in production and have found that the users in a certain area are not getting emails. I got with shoretell and they haved checked everything on their side and said that it's something with our exchange. The people are getting the notifications that they are recieving voicemails and are able to play them through the phones. However they are not getting the attached voicemails. I've checked to make sure that option is selected both on the server and on communicator. I looked in exchange with message tracking and found that exchange indeed is probably at fault. I get the error EVENTiD: FAIL Source: Routing RecipientStatus:550 5.1.1 RESOLVER.ADR.RecipNotFound; not found can someone help me decode what the error message means and how to resolve it?
0
Comment
Question by:mwhitejr24
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 7

Expert Comment

by:Jarred Power
ID: 38895549
Check your server's SMTP send protocol log and see if the
 server rejects your RCPT TO command.

Please check that the shotel director is listed in the accepted domains list and that the receive connector is configured correctly.
0
 

Accepted Solution

by:
mwhitejr24 earned 0 total points
ID: 38917988
We had 2 Cisco ASA's that were blocking SMTP traffic.

http://support.microsoft.com/kb/320027
0
 

Author Closing Comment

by:mwhitejr24
ID: 38933222
The issue wasn't related to the SMTP setup. It was being blocked by the ASA firewalls. I've posted the link that helped resolve this issue.
0

Featured Post

New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
Read this checklist to learn more about the 15 things you should never include in an email signature.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data‚Ķ
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
Suggested Courses
Course of the Month8 days, 22 hours left to enroll

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question