ravenrx7
asked on
Office 2013 hangs during install
I had office 2010 installed tried the upgrade, that froze as well. I completely removed office 2010 using the fix it tool, now trying to install a full version, also froze about 80% complete. I have my AV disabled, what else? Way to go Microsoft.
I'll take this a setup further and tell you I even tried to install on a different computer same results.
This isnt the preview version, this is the live full version bought 1/29
view my image to see progress.. any ideas?
office.PNG
I'll take this a setup further and tell you I even tried to install on a different computer same results.
This isnt the preview version, this is the live full version bought 1/29
view my image to see progress.. any ideas?
office.PNG
I have read articles indicating that the install can be a 3+ hour process, depending upon one's Internet connection. Are you installing with Windows 7 or Windows 8?
Here's the latest "known problems" list:
http://office.microsoft.com/en-us/help/office-2013-known-issues-HA102919019.aspx#_Office_%28release%29
Here's the latest "known problems" list:
http://office.microsoft.com/en-us/help/office-2013-known-issues-HA102919019.aspx#_Office_%28release%29
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Thanks for posting the solution here. It always helps when a problem is resolved. I'm sure you won't be the last one to have the problem.
ASKER
had to call into MS
I restore my laptop and lost office that already installed, now I am installing it again but it stuck on 35%. My office version Is 2013 and using windows 10. Can I solution please
You might want to just make sure it is hung, and not just taking a while. Best to look at running processes and see if there is any activity on the installer processes.