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Office 2013 hangs during install

Posted on 2013-01-29
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Last Modified: 2016-09-02
I had office 2010 installed tried the upgrade, that froze as well. I completely removed office 2010 using the fix it tool, now trying to install a full version, also froze about 80% complete.  I have my AV disabled, what else? Way to go Microsoft.

I'll take this a setup further and tell you I even tried to install on a different computer same results.

This isnt the preview version, this is the live full version bought 1/29

view my image to see progress.. any ideas?
office.PNG
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Question by:ravenrx7
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Expert Comment

by:mmicha
ID: 38832191
You might want to look in the event logs for some clues.  You sound like you have done all the correct steps.

You might want to just make sure it is hung, and not just taking a while.  Best to look at running processes and see if there is any activity on the installer processes.
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Expert Comment

by:profgeek
ID: 38835037
I have read articles indicating that the install can be a 3+ hour process, depending upon one's Internet connection.  Are you installing with Windows 7 or Windows 8?

Here's the latest "known problems" list:

http://office.microsoft.com/en-us/help/office-2013-known-issues-HA102919019.aspx#_Office_%28release%29
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Accepted Solution

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ravenrx7 earned 0 total points
ID: 38835421
OK had to call into MS support for this one, this is what I found , if 2013 32 bit hangs around 80% with no errors shown, try this:

1. kill the windows firewall services
2. kill the print spooler services
3. go into msconfig  and disable start up programs

this is what resolved my case
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LVL 12

Expert Comment

by:profgeek
ID: 38835542
Thanks for posting the solution here.  It always helps when a problem is resolved.  I'm sure you won't be the last one to have the problem.
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Author Closing Comment

by:ravenrx7
ID: 38850428
had to call into MS
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Expert Comment

by:AKIF KHAN
ID: 41781209
I restore my laptop and lost office that already installed, now I am installing it again but it stuck on 35%. My office version Is 2013 and using windows 10. Can I solution please
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