Solved

Dell R710 server - Trying to boot ESXi 5.0 and getting PSOD LINT1 hardware error

Posted on 2013-01-29
8
1,599 Views
Last Modified: 2016-11-23
We currently have ESXi on a Dell R710 running 4.1 on local storage (a local RAID volume).  Trying to upgrade to 5.0 esxi, by just booting from 5.0 installed on a flash drive.  During the load, we're getting a purple screen of death, with something about a "Motherboard LINT1" hardware error.  At the same time, the status screen on the R710 turns to orange, and displays "E171F PCIe Fatal Error".

The R710 has a two port PCIe card, and I believe the RAID controller is also PCIe.

Any ideas?
If i pull the power, and then restart the server to the 4.1 installed on local storage, then everything works great.

At the recommendation of several posts I found online, I also tried disabling C1E and C-States in the BIOS, but having the same issue.
0
Comment
Question by:Mystical_Ice
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 120
ID: 38832351
remove all the additional PCIe cards and try again.
0
 

Author Comment

by:Mystical_Ice
ID: 38832354
Additional PCIe cards including the RAID controller card?
0
 
LVL 120
ID: 38832371
Yes, remove all and try installing to a USB flash drive, which is supported on the R710.

Update the firmware to latest in Dec 2012.
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 

Author Comment

by:Mystical_Ice
ID: 38832429
We are trying to boot from a flash drive that has 5.0 installed already

WIll give your other suggestions a try
0
 
LVL 120

Accepted Solution

by:
Andrew Hancock (VMware vExpert / EE MVE^2) earned 500 total points
ID: 38832446
reinstall ESXi 5.0, not a device with it already preinstalled.

also check its Dell OEM version from Dell, enter tag number on Dell Support Site and download, reinstall.
0
 

Author Comment

by:Mystical_Ice
ID: 38832920
We did the upgrade on two other ESXi machines with the identical hardware (both Dell R710s) - only thing that may not have be the same is the BIOS revision.  Yes we are using the Dell branded ESXi install.

Will try doing an install instead of preinstalled
0
 
LVL 16

Expert Comment

by:choward16980
ID: 38837619
When you get this error, push F12 and report back the errors.
0
 

Author Comment

by:Mystical_Ice
ID: 38841258
Performed an install to flash media from the CD of the host (instead of pre-installing it on another host and then trying to boot from it on another host), and works great!
0

Featured Post

Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article, I will show you HOW TO: Create your first Windows Virtual Machine on a VMware vSphere Hypervisor 6.5 (ESXi 6.5) Host Server, the Windows OS we will install is Windows Server 2016.
Arrow Electronics was searching for a KVM  (Keyboard/Video/Mouse) switch that could display on one single monitor the current status of all units being tested on the rack.
Teach the user how to use vSphere Update Manager to update the VMware Tools and virtual machine hardware version Open vSphere Client: Review manual processes for updating VMware Tools and virtual hardware versions: Create a new baseline group in vSp…
This Micro Tutorial steps you through the configuration steps to configure your ESXi host Management Network settings and test the management network, ensure the host is recognized by the DNS Server, configure a new password, and the troubleshooting…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question