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Email getting deleted from sent items after 90 days. No policy is in place

Posted on 2013-01-29
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Last Modified: 2013-04-13
I have about 500 users in my company and one user is getting his sent items deleted after 90 days, no explanation. He has 3 emails fr 2011 but all the rest is deleted after 90 days. I looked at all the retention policies and rebuilt his profile. It is still happening. Please help.
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Question by:Williamco
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11 Comments
 
LVL 47

Expert Comment

by:apache09
ID: 38832669
COuld be client or server side rule that broken, hlaf/removed or corrupt

Try Closing outlook and re-opening using
Start>Run>Outlook.exe /cleanrules

This should clear both client and server side rules that may be doing this
*May pay to note details of any current rules before running so they can be recreated

However, it could also be a filter or view
Start>Run>Outlook.exe /cleanviews
This will clear any views or filters hiding them


Id also have a look at the users AutoArchive settings
make sure there are nbo global settings setup or individual folder archive settings that may be archiving them off
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Author Comment

by:Williamco
ID: 38832718
I will try this and I will let you know the results. Thank you
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Author Comment

by:Williamco
ID: 38902172
It happened again. His sent items are gone again. Not all of them, but now the oldest sent items that he has is from 12/08/2012.
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LVL 47

Expert Comment

by:apache09
ID: 38903521
Might look at trying to recreate his outlook profile

Might also look to see if this user is syncing their mailbox with a mobile device such as an Iphone or Ipad

If they are disable the Sync and test
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Author Comment

by:Williamco
ID: 38919030
I know that he does sync with iphone and ipad. What is the disable sync and test?
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LVL 47

Expert Comment

by:apache09
ID: 38924002
Disable the Sync on the user Ipad and Iphone
Easiest way would be to simply go into settings>Mail, Contacts, and Calendar

Select the exchange account
Turn off all folders being synced

Or you could sumply delete the exchange account
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Author Comment

by:Williamco
ID: 38924093
But if I do this, this user is going to stop receiving emails and calendar warnings in his phone and ipad right?
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LVL 47

Expert Comment

by:apache09
ID: 38924129
Yesw it will

But you only need to disable long enough to test
If its diasbled, and the sent items are still getting deleted you can re-enable

If its disabled and the sent items no longer get deleted, then you know its the Iphone/Ipad causing the items to be deleted
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Author Comment

by:Williamco
ID: 38958835
I did this, but the sent items got deleted again about 2 days ago. It happens on the beginning of the month. Now he just has sent items going back to 01/01/1013.
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Accepted Solution

by:
Williamco earned 0 total points
ID: 39059373
Turned out that his secretary was deleting his email. He asked her to, but he didn't remember.
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Author Closing Comment

by:Williamco
ID: 39076263
I found out the problem and it was a user that was deleting his email.
0

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