Excel 2010 picture not copying with excel file

Posted on 2013-01-29
Medium Priority
Last Modified: 2014-05-20
Hello Experts,

I have an excel spreadsheet that I inserted photos.  I copies the spreadsheets and when I open them up on a different computer I get the following message:

the image part with relationship id rId7 was not found in the file

Any ideas what I need to do to get the entire file?
Question by:tucktech
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LVL 26

Expert Comment

ID: 38832629
Hi, tucktech.

I'm assuming that your original file is still ok, and so this isn't a recovery exercise!

I've seen possibly-related issues with recent versions of Excel - they have problems inserting pictures into comments in .xlsx/.xlsm/.xlsb files (but .xls are OK).

(1) If there's no sensitive information, please post the bad file here. If that's not possible, then please create a new file of the same file-type, insert a non-sensitive picture, save and close the file. Reopen the file, insert another non-sensitive picture, save it and try it on the other PC.  If it fails then post that here, please.
(2) What file type is the original file? If it's an .xlsx/.xlsm/.xlsb then please do a "Save As" and select the "Excel 97-2003 Workbook (*.xls)" type and let us know whether that works on the other PC.
(3) Are both PC's using Excel 2010?


Author Comment

ID: 38832650
Hello, thanks for the fast response.  

The user who has the original file is not in the office.  I will have him save as Excel 97-2003, copy and then open.

Both users have Excel 2010.
LVL 26

Expert Comment

ID: 38832681
Thanks, tucktech.

And point (1)?!

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

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Accepted Solution

tucktech earned 0 total points
ID: 38851866
The user did copied again to a thumb driver to transfer.  I told them to remember to "eject" the usb drive.  It worked.

Author Closing Comment

ID: 38870817
I believe this was truely an operator error. Remember to "eject" usb drives before removing.

Expert Comment

by:Ng Lee
ID: 40079160
Excel 2007 picture now disappears from excel file
Error Message: The image part with relationship ID rID2 was not found in the file.  (or ID5 or whatever the system numbered the photo)

After years of using Excel 2007 with no issues, suddenly all the tiny 28kb photos I had embedded in the files have disappeared leaving the error message above.  This happened a few months ago, before I upgraded to Windows 8 from Vista.  It is probably due to a Windows upgrade. Now, every time I put a tiny 20-100kb photo in the file, it saves it for a while, and I can open and close the file numerous times, but when I shut down and restart the computer the photos are gone. From websites I have checked, this is happening with Windows and Excel 2013 as well as 2007, so upgrading the software apparently isn't the issue.  I do not have this problem with Windows although a lot of people do have it.

On another site a Windows user was advised to convert his Word file to a compressed file, and then "You'll then be able to open the .zip file with your zip opening tool of choice. Inside, open the word\media folder - you'll find a set of images in there. Hopefully all of the missing images will still be there, if so you can copy them to a safe location and recreate the document.      "  I tried saving an excel as a zipfile, but when I reopened it I didn't find the media folder there.  

This has been going on for months after working perfectly well for years, so I can only assume a Windows upgrade changed things.  Since this is happening in Office 2013, I don't think that will solve the problem, so I want to see what else to do.
Any help?

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