Solved

Outlook 2010 User Missing Some Items in Sent Folder

Posted on 2013-01-29
2
394 Views
Last Modified: 2013-05-14
OK I Have a strange one here. I really want to think it is user errror, but they assure me it is not and said this has happened numerous times.

Basically she cannot find certain emails in her sent items folder. Right now we are looking for one in particular. She was also saying she has the reply email from the person, but her original content in it is not there as well.

It seems like all the sent items are there, but she is insisting this happens often and cannot find something she knows she sent.

She told me these are all done from her computer running outlook 2010 and not via owa or her iphone.

HELP!!! lol
0
Comment
Question by:emilbus20
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 13

Accepted Solution

by:
imkottees earned 250 total points
ID: 38832645
when it is there in owa and iphone it should also be there on outlook, she should be moving to pst or having some rule.

i don't believe a user when they come up like this, create a outlook online profile and ask her to observe for sometime.
0
 
LVL 47

Assisted Solution

by:apache09
apache09 earned 250 total points
ID: 38832648
Go into her account settings
Under Exchange server name
Have a look and see if cached exchange mode it on

If so turn it off.

Close and re-open outlook and see if they are there..

If they are not, Close and reopen outlook using
Start>Run>Outlook.exe /cleanviews

This will clear all custom, broken, or corrupt views and filters thay may be hiding the email


I would also look at
File>Options>Mail

Look under Save Messages
Make sure there is no tick next to
When replying to a message that is not in the inbox, save the reply in the same fodler
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This video discusses moving either the default database or any database to a new volume.

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question