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Avaya IP-phone not working

Posted on 2013-01-29
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Last Modified: 2013-04-29
I have a couple of IP-phones being added to our PBX.  My network is segmented, but I do not have a voice Vlan.   for some reason when the phone is plugged in,  all it reads is:  

12x0 IP Desktphone
Manual configuration
  Avaya

... start DHCP ....  
Loading BootC ....
Connecting to server...
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Question by:tips54
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Expert Comment

by:ArneLovius
ID: 38834655
the phone is booting and getting an IP address, but is unable to connect to the phone system. If you connect a PC to that VLAN/Subnet, is there are route to the phone system ?
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Author Comment

by:tips54
ID: 38835318
I was able to get the phone load after rebooting the Phone system.  Now I get a prompt asking for the Set ID?
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Expert Comment

by:ArneLovius
ID: 38835625
What phone system is it ?
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LVL 17

Expert Comment

by:JRSCGI
ID: 38844119
By set ID - is it asking you to enter the extension number you want to use?  That is the normal login process once it finds the server - extension ID and password.
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Accepted Solution

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tips54 earned 0 total points
ID: 38853487
This issue was resolved after rebooting the BCM50
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Author Closing Comment

by:tips54
ID: 39120120
reboot took care of it
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