Avaya IP-phone not working

Posted on 2013-01-29
Last Modified: 2013-04-29
I have a couple of IP-phones being added to our PBX.  My network is segmented, but I do not have a voice Vlan.   for some reason when the phone is plugged in,  all it reads is:  

12x0 IP Desktphone
Manual configuration

... start DHCP ....  
Loading BootC ....
Connecting to server...
Question by:tips54
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 37

Expert Comment

ID: 38834655
the phone is booting and getting an IP address, but is unable to connect to the phone system. If you connect a PC to that VLAN/Subnet, is there are route to the phone system ?

Author Comment

ID: 38835318
I was able to get the phone load after rebooting the Phone system.  Now I get a prompt asking for the Set ID?
LVL 37

Expert Comment

ID: 38835625
What phone system is it ?
Create the perfect environment for any meeting

You might have a modern environment with all sorts of high-tech equipment, but what makes it worthwhile is how you seamlessly bring together the presentation with audio, video and lighting. The ATEN Control System provides integrated control and system automation.

LVL 17

Expert Comment

ID: 38844119
By set ID - is it asking you to enter the extension number you want to use?  That is the normal login process once it finds the server - extension ID and password.

Accepted Solution

tips54 earned 0 total points
ID: 38853487
This issue was resolved after rebooting the BCM50

Author Closing Comment

ID: 39120120
reboot took care of it

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hey there Heard about jingle, the add on for XMPP that enables point to point audio between two XMPP clients. No server config necessary. Actually quite a cool feature. However, how good is it if you can not use those voice capabilities to do a P…
I'm Dumb-phoned(ed) Last week, I noticed this message when adding events to my Google Calendar: On June 27th (2015), Google is removing SMS as a notification option for Google Calendar events.  Their assumption is that enough people have smart p…
Sending a Secure fax is easy with eFax Corporate ( First, just open a new email message. In the To field, type your recipient's fax number You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (, you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question