Avaya IP-phone not working

Posted on 2013-01-29
Last Modified: 2013-04-29
I have a couple of IP-phones being added to our PBX.  My network is segmented, but I do not have a voice Vlan.   for some reason when the phone is plugged in,  all it reads is:  

12x0 IP Desktphone
Manual configuration

... start DHCP ....  
Loading BootC ....
Connecting to server...
Question by:tips54
  • 3
  • 2
LVL 37

Expert Comment

ID: 38834655
the phone is booting and getting an IP address, but is unable to connect to the phone system. If you connect a PC to that VLAN/Subnet, is there are route to the phone system ?

Author Comment

ID: 38835318
I was able to get the phone load after rebooting the Phone system.  Now I get a prompt asking for the Set ID?
LVL 37

Expert Comment

ID: 38835625
What phone system is it ?
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

LVL 17

Expert Comment

ID: 38844119
By set ID - is it asking you to enter the extension number you want to use?  That is the normal login process once it finds the server - extension ID and password.

Accepted Solution

tips54 earned 0 total points
ID: 38853487
This issue was resolved after rebooting the BCM50

Author Closing Comment

ID: 39120120
reboot took care of it

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
Don’t let your business fall victim to the coming apocalypse – use our Survival Guide for the Fax Apocalypse to identify the risks and signs of zombie fax activities at your business.
Sending a Secure fax is easy with eFax Corporate ( First, just open a new email message. In the To field, type your recipient's fax number You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With  eFax Corporate (, you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question