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outlook freezing

Posted on 2013-01-29
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Last Modified: 2013-01-31
somwetimes when I get an email with some graphics, I get this error. contacting server. freezes for a few sec then opens
error1.png
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Question by:ttrbrtsn
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by:apache09
apache09 earned 500 total points
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Check SP1 is installed
http://support.microsoft.com/kb/2460049

Then Test

If still happening
Close outlook and open using
start>Run>outlook.exe /safe

if it works here, its going to be addin related
we can look at disabling it in registry
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by:ttrbrtsn
ID: 38833012
So with the /safe it runs as normal minus all the add-ins?
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apache09 earned 500 total points
ID: 38833029
Yup and is a pretty clear indication its related to an add in

You then go to the registry at

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins

Note all the add ins and their load behaivor

Then set them all to 0

restart outlook and test
If okay close outlook, go back to registry
Re-enable one of the add ins to their previous settings
test OUtlook

Continue process until you find the faulting add in
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