Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Outlook 2003 - can't send test message with the correct email address in field

Posted on 2013-01-29
4
Medium Priority
?
491 Views
Last Modified: 2013-02-05
Hi all,

One of my users was suddenly unable to deliver emails and was getting the error 554 accompanied by the text "Sorry your envelope sender is in my bad mail list". After digging deeper, I found that test messages are failing as well with the error "unable to send test message. Verify the e-mail address field."  When I ran the test by replacing his e-mail address with one of my own, the test runs successfully, and the test message gets delivered to my mailbox!

I have attempted installing his account on another computer(behind different router),  and have gotten it to send successfully.  Furthermore, he has also been successful sending emails from a browser. Other people in the same organization behind the same router have no problems sending an email.  The person who runs the email servers thinks that my user's address is on some e-mail blacklist. However, I've check the blacklists using mx-tool, and his domain is clean.  Furthermore, I don't think blacklists work on a per user level.  I've tried rebuilding his profile and resetting Outlook with no success.
0
Comment
Question by:lofishman
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 47

Expert Comment

by:apache09
ID: 38832984
I think this will be related to outlooks auto complete or NK2 file

Have hte user start to type in the test address
When it comes up as an option to select
Click the X on the right, or press delete to delete it

You will know its deleted when you type the email address in the second time
It shouldnt come up

If it doesnt, enter the correct test email address and send
0
 

Author Comment

by:lofishman
ID: 38833003
The test messages I'm referring to are the ones the you can run after you configuring the email account to test the settings.  There is no autocomplete in the settings field.  When I put my own e-mail address in the e-mail address field, I am able to get the test message!  But when I put his own return e-mail address, the test fails with the message above.
0
 

Accepted Solution

by:
lofishman earned 0 total points
ID: 38841550
It appears that user's email/webshost doesn't realize that he may have flagged the user for sending oversized attachments resulting in the user being blocked from sending.

My solution was to use gmail's smtp servers to send the email, bypassing his email host's servers.
0
 

Author Closing Comment

by:lofishman
ID: 38854327
There were no replies to my question, and the solution is working very effectively.  Gmail offers TLS security, while my user's e-mail host does not.
0

Featured Post

Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
Viewers will learn how to maximize accessibility options in an Excel workbook for users with accessibility issues.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question