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Exchange 15 Meg outgoing email not sent for one employee

We migrated from Win 2003, Exchange 2003 Std to Win 2008 R2., Exchange 2007 last year. After users complained of not being able to send large attachments, I set the outgoing mail size limit to 20 megs (20480k) in the Exchange console.

Yesterday, a user complained of not being able to send a 15meg attachemnt. I looked at her sent mail and there is few lines of text, no graphics and a 15 meg PDF attachemnt. After sending it, she recieved a message from the exchange server that the email exceeds the max message lize allowed - #550 5.3.4 RoutingLimit

I went into the Exchange 2007 shell and ran Get-TransportSize and it says the MaxSendSize is 20 megs.

No other user is complaining.  How do I resolve this?
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Tony Giangreco
Asked:
Tony Giangreco
2 Solutions
 
suriyaehnopCommented:
There are 3 places you have to check.

1. The Global Settings
2. The  Receive Connector
3. The  Send Connetor - to send 20MB to internet

If you have mail gate-way (smart host) to route your mail to internet, check here as well.

At the time user trying to send, what is his/her free mailbox space. Why? say f his/her current free space for mailbox is only 10MB, sure he/she unable send email
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Tony GiangrecoAuthor Commented:
Is there a Powershell script that will provide a report of those settings?
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Simon Butler (Sembee)ConsultantCommented:
A 15mb attachment is not going to be 15mb when it goes out. You will see some additional overhead, such as encoding. PDFs are notorious for seeing significant overhead added, so I suspect that it is going over your limit.

Simon.
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