Dell Support connects and finds different threats and hacks
Posted on 2013-01-29
Last week I installed a new computer for a client, configured for use and transferred old data.
He had trouble with sound and before he called me he went to Dell's website, found this number 888.466.7063, called it, and before you know it the technician on the other end connected to his computer, said he had a compromised audio driver, and did something to show him that he had many threats, including that 4 different countries were hacking into his system as they spoke and that if something were'nt done it would be a matter of hours, days or weeks before his whole system crashed.
He advised that they should perform a $199 service to clean everything up. At that point he ended the phone call and called me.
Turns out his speaker wire was unplugged and sound was muted.
I ran a scan with his Trend Micro antivirus and there were 4 threats discovered. They were from old emails that got imported into live mail (he came from OE) They were .zip attachments and were removed by Trend Micro.
I'm not sure what to think about this. He says he got the phone number from dell.com but I don't see it on that site anywhere and when I google the phone number it brings up all kinds of listings for what appears to be consulting companies all over the US. Maybe they partner with dell.
Has anyone had similiar experiences?
Is this something to disregard or be concerned about?