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Windows SBS 2011 Major Crash

Posted on 2013-01-29
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Last Modified: 2013-12-02
Employee said server crashed and when rebooted nothing (email, console, IIS) works and console.log file shows the following:

---------------------------------------------------------
[1708] 130129.230630.5628: General: Initializing...C:\Program Files\Windows Small Business Server\Bin\console.exe
[1708] 130129.230632.6688: General: Console shown...
[1708] 130129.230634.8996: AdminTME: Committer: RunAsync TaskPurgeBadADObjects
[3980] 130129.230634.9308: AdminTME: AdminDataLink Running Task: TaskPurgeBadADObjects
[3980] 130129.230635.4456: AdminTME: Status: TaskId = TaskPurgeBadADObjects, RootTaskId = TaskPurgeBadADObjects, Success: True, Warning: False, Continue: True, Message:
[8572] 130129.230635.4768: Security Plugin Infrastructure: SecurityManager : Initializing SecurityManager
[8572] 130129.230635.4768: Security Plugin Infrastructure: SecurityManager : Number of plug-ins discovered : 5
[8572] 130129.230635.4768: Security Plugin Infrastructure: SecurityManager : Loading plug-in file : C:\Program Files\Windows Small Business Server\Data\SHExtensions\Antimalware.xml
[1708] 130129.230635.4768: AdminTME: Committer: Completed called
[1708] 130129.230635.4768: AdminTME: Committer: Committer Completed.
[3780] 130129.230635.5080: Storage: Exception System.BadImageFormatException:

[3780] 130129.230635.5236: Exception:
---------------------------------------
An exception of type 'Type: System.BadImageFormatException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' has occurred.
Timestamp: 01/29/2013 23:06:35
Message: Could not load file or assembly 'wsbcmdlet, Version=6.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The module was expected to contain an assembly manifest.
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Question by:David_Blumberg
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20 Comments
 
LVL 1

Author Comment

by:David_Blumberg
ID: 38833958
Here is some additional info when something such as console crashes:

Problem signature:
  Problem Event Name:      CLR20r3
  Problem Signature 01:      console.exe
  Problem Signature 02:      6.1.7900.1
  Problem Signature 03:      4ce6d9cf
  Problem Signature 04:      mscorlib
  Problem Signature 05:      4.0.0.0
  Problem Signature 06:      4ba22001
  Problem Signature 07:      2422
  Problem Signature 08:      14
  Problem Signature 09:      System.BadImageFormatException
  OS Version:      6.1.7601.2.1.0.305.9
  Locale ID:      1033
  Additional Information 1:      9690
  Additional Information 2:      9690b728001755872e54da6e4e3ff20a
  Additional Information 3:      06c1
  Additional Information 4:      06c1789eb0a059267dde8e817390b335
0
 
LVL 14

Assisted Solution

by:BlueCompute
BlueCompute earned 1500 total points
ID: 38836281
If the feeling is that the server crashed 'hard' then I would start first before anything else, by checking the RAID array status in the management utility and running chkdsk /c:

If those come back clean then you may want to try reinstalling the SBS Console as per: http://technet.microsoft.com/en-us/library/gg680337.aspx
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Author Comment

by:David_Blumberg
ID: 38836351
RAID is fine, I had already tried the reinstall of the SBS per the technet article with no success
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Expert Comment

by:BlueCompute
ID: 38836415
checkdisk?
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Expert Comment

by:BlueCompute
ID: 38836417
And what was the result of the previous attempt to re-install the Console?
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Expert Comment

by:BlueCompute
ID: 38836447
Setting aside the Console errors for the moment, which automatic services are failing to start in services.msc and what's the reason given for failure in the system event log?
0
 
LVL 1

Author Comment

by:David_Blumberg
ID: 38836584
kernelbase.dll has failed

here is one error
Application: console.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException
Stack:
   at Microsoft.WindowsServerSolutions.Console.Pages.Computers.Computers.QueryComputerJob.OnCompleted(System.Object, System.ComponentModel.RunWorkerCompletedEventArgs)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
0
 
LVL 14

Expert Comment

by:BlueCompute
ID: 38836585
OK.  Any automatic services not started?
0
 
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Expert Comment

by:BlueCompute
ID: 38836595
IS your problem just with the SBS console or do you have other problems as well?

And can we expand upon the 'nothing works (email, IIS, console)' please?
Presumably the server boots and you can log in OK, so some things work.  Can you access file shares  on \\127.0.0.1?  From a client?  RDP?  Do you receive any error message when it boots?  Can you access the EMC?  Telnet on 25?  What happens when you try and launch the IIS 7.0 Management Console?
0
 
LVL 1

Author Comment

by:David_Blumberg
ID: 38836614
Exchange - Down
Event Viewer - requires separate program to view (MMC unable to launch)
IIS - WWP will not start (error 1068 - the dependency service or group failed to start)
Can't get to ServerManager - MMC snap in unable to launch

I can login, AD seems fine, GPO seems fine, can access all shares, RDP fine,
0
 
LVL 14

Expert Comment

by:BlueCompute
ID: 38836623
All your errors that you're offering so far are dot net 4 errors, hence you could try repairing dot net framework extended and dot net framework client profile from the Add / Remove Programs applet.  (right-click > Uninstall or change > repair to original state)
0
 
LVL 14

Expert Comment

by:BlueCompute
ID: 38836631
Chkdsk /c: yet?
0
 
LVL 14

Expert Comment

by:BlueCompute
ID: 38836672
OK, scrap the dot net repair.

IIS - WWP will not start (error 1068 - the dependency service or group failed to start)

W3svc dependency services: Windows Process Activation Service

Open services.msc and try to start the Windows Process Activation Service, or, from an elevated command prompt:  'sc query was' and then 'sc start was'.  See what errors you get.  If no errors crack on with 'sc start w3svc'
0
 
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Author Comment

by:David_Blumberg
ID: 38836735
Error 50

C:\Program Files\Windows Small Business Server\Bin>sc query was

SERVICE_NAME: was
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 1  STOPPED
        WIN32_EXIT_CODE    : 50  (0x32)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

C:\Program Files\Windows Small Business Server\Bin>sc start was

SERVICE_NAME: was
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 2  START_PENDING
                                (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x7d0
        PID                : 6728
        FLAGS              :

C:\Program Files\Windows Small Business Server\Bin>sc query was

SERVICE_NAME: was
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 1  STOPPED
        WIN32_EXIT_CODE    : 50  (0x32)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

C:\Program Files\Windows Small Business Server\Bin>
0
 
LVL 1

Author Comment

by:David_Blumberg
ID: 38836747
If I edit the config for console and choose false for update services it will let me in the console safe mode only.

Most errors seem to be:
 System.BadImageFormatException
0
 
LVL 14

Expert Comment

by:BlueCompute
ID: 38837341
Hi David,

OK, so we can't start the was service.  Now open the event viewer and look for the enrtry explaining why the was service won't start.

I think you should probably worry a little less about the console right now - the wizards will clean up later, but at the moment you have core SBS services that won't start.  There is likely to be a root cause for this, and you should be able to determine/fix it by examining the event logs and methodically working to get all automatic start services up and running.

Try starting the was service and then post the error you generate in the system event log.
0
 
LVL 14

Expert Comment

by:BlueCompute
ID: 38837484
Hi David,

I've done a bit of checking on this problem.

Can you check your applicationhost.config  file and possibly try the solution posted here: http://darrylclark.blogspot.co.uk/2010/01/iis-will-not-start-problems.html

Cheers,
BlueCompute
0
 
LVL 1

Author Comment

by:David_Blumberg
ID: 38838051
Here are a few errors:

The Windows Process Activation Service service terminated with the following error:
The request is not supported.


Faulting application name: console.exe, version: 6.1.7900.1, time stamp: 0x4ce6d9cf
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xe0434352
Fault offset: 0x000000000000cacd
Faulting process id: 0x2270
Faulting application start time: 0x01cdff5cb923add7
Faulting application path: C:\Program Files\Windows Small Business Server\Bin\console.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: fdf92480-6b4f-11e2-91ef-782bcb222e5f



Application: console.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException
Stack:
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LVL 1

Accepted Solution

by:
David_Blumberg earned 0 total points
ID: 38981262
After talking to Microsoft and Dell they were both unable to come up with a solution and said the OS got corrupted.
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LVL 1

Author Closing Comment

by:David_Blumberg
ID: 38994939
Reinstalling an OS is never an excellent thing.  thank you
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