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Windows 7 desktops can not use local office printers upon RDP to windows 2008 R2 TS

Posted on 2013-01-30
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Last Modified: 2013-03-06
This is using MS Windows 2008 R2 server as Terminal Server. A remote office - A, with a group of users, majority of them using Windows 7 desktops, can't seem to print to their local office network office upon RDP connection, why?

Thanks in advance.
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Question by:MezzutOzil
9 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38834313
Are you seeing the redirected printers in the RDS session?  If not, you need to enable the option and then they should appear, allowing them to print locally.
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Expert Comment

by:Beneford
ID: 38834315
Do you have the Local Resources, Printers set on the RDP connection options?
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Expert Comment

by:rameshabs
ID: 38834384
Make sure you ticked "Printers" in Local devices area of Local Resources tab in Remote Desktop Connection options.
If it is ticked and still doesn't work ... Goto Properties page of remote printer and see the list of ports available .. If you found ports TSXX.. try the ports.. This should fix....
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LVL 1

Expert Comment

by:George-
ID: 38834484
i have seen an issue like this where the local printer drivers needed to be loaded on the TS.
If they look in printers in the RDP session can they see the printers?
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Author Comment

by:MezzutOzil
ID: 38838280
Hi all,

Local resources > Printers are ticked.
After the RDP to the server, the user told me that they can see the redirected printers (for local) can be seen on the printers and devices section.

Does it means that I have to check the properties of those redirected printers, to look for the ports - TSxxx?

Or install the printer driver on the TS server. If this a MUST?
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Author Comment

by:MezzutOzil
ID: 38842793
Hi all,

Please see the 2 attached screenshots. The RDP-TSxxx shows that every things look okay for the redirected printer. The RDP-TestPrint shows that a printout is okay when test print is chosen.

But, still no print out, why?
RDP-TSxxx.bmp
RDP-TestPrint.bmp
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LVL 44

Expert Comment

by:Davis McCarn
ID: 38854920
You need to ensure that the same version of the printer driver is installed on both ends of the RDP.  Find out what version is at the remote office and get a copy of it to install on the server; though the best course is to start the install on a local system, leave the install alone when it starts up, make a copy of the folder it created (almost always in the users temp folder), copy it to the server, and then use the add printer wizard on the server which you point to the drivers for the printer with "have disk".  This way you don't get all of the HP bloatware from their full install, just the drivers and I like to tell the wizard its using LPT1:.
If they have multiple versions at the remote office, you'll need to uninstall all but the version you put on the server and reinstall the matching version.
Once they match, if you still have problems, read this: http://social.technet.microsoft.com/Forums/en-US/winserverTS/thread/8dcaaee8-f6c5-48e3-8f29-6ad6d210b93b/
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Accepted Solution

by:
MezzutOzil earned 0 total points
ID: 38942909
Some how, my co-worker spotted the print spooler folder permission was restricted. After he change the permissions to allow everyone - full control, problem solved.
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Author Closing Comment

by:MezzutOzil
ID: 38957054
Follow the above action solved the problem.
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