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HP Network Printer

Posted on 2013-01-30
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Last Modified: 2013-02-09
I am trying to setup a HP 3.015 network printer on our church's network.  When I print out the configuration page it shows 0.0.0.0. as the IP address even when I manually put in an IP address.  I cannot see the printer in the network.  If I add the drivers to the printer server would that then make the printer visible on the network.  What am I doing wrong?
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Question by:Bill2802
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Expert Comment

by:James Powell
ID: 38834470
You are probably not fully executing the save configuration when adding the IP address. How are you doing that?
What is the specific printer model?
It's possible there is a physical network card and also a wireless one. Did you print out the full configuration?
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Expert Comment

by:nobus
ID: 38834990
try resetting the print server
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Author Comment

by:Bill2802
ID: 38837024
The printer is HP LaserJet P3010.  

The IP is saved on the printer but when I print the configuration page is shows status as initializing with the IP address as 0.0.0.0.  I thought maybe I need to load the drivers on the server.  Would that effect it?
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Author Comment

by:Bill2802
ID: 38837153
I just found out the printer connected to the network under the computers.  Should I remove it from the network and install the printer drivers on the network?
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Expert Comment

by:James Powell
ID: 38837186
It should still have an IP addresss, regardless.  So let's try to figure that out first.
If it doesn't have an IP address, (or if it's not shared from another location) you won't be able to print to it from other computers.
I'm taking a look at the manual now....back to you in a few minutes.
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Expert Comment

by:James Powell
ID: 38837309
In your initial posting you mentioned the model 3015.
Later you mention 3020.

This posting, mentions an issue that requires "flashing" or updating the firmware.

Before I'd do something like that, make sure that you've tried DHCP mode under the settings configuration, to see if it pulls a valid IP address from your network.
After making that setting change, and restarting the printer, print the configuration page again to see what it says, and see if you can ping the printer.

If not, you might need to download the firmware from HP's web site.

The author at the link below, offers a legitimate link to HP's site, but make sure you grab the model suitable for your printer.


http://www.printerforums.net/hp-laserjet-p3015-no-ip-address-t59114.html
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Expert Comment

by:nobus
ID: 38838579
did you reset the print server yet?
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Expert Comment

by:Sandeep
ID: 38846955
Please refer to this Manual and make sure you doing the settings as advised.

You have to refer to Embedded Jetdirect and EIO <X> Jetdirect menus on Page 30

http://content.etilize.com/User-Manual/1016944725.pdf

Also you can refer below :-

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01787572&jumpid=reg_R1002_USEN

As you entering IP manually are you sure the IP which you using is not assigned somewhere else on the network? This could also reset the IP settings on the printer. The option given above is to try enable DHCP and see if it pick up different IP and it works for you?

To change settings and all above documents would be useful to you.
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Author Comment

by:Bill2802
ID: 38849367
I have tried everything I can think of and your suggestions.  I have reset the printer back to factory specs.  The network does not seem to see the printer.  When the administrator first set it up the network had it listed under the computers.  I removed it from that, but I can not seem to get it recognized under printers.

We are running MS SBS 2011 with the server software of MS Server 2008 R2.
The printer is a HP P3015 network printer.

If it was a computer I would just hook up a USB thumb drive and run the connection software, but I do not know how to make the network see and therefore assign it an IP address.

Addition Information:
Gateway address is 192.168.0.1
We have two virtual servers, one as the main server and one as an application server.
Main server address is 192.168.0.6
App server address is 192.168.03

Everything I have read seems to assume that the printer has an IP address, but I seem unable to get it an IP address.  I have tried using DHCP and manually entering an IP address, but nothing has worked.  I appreciate the information you have given thus far, but so far I have not been able to get the printer to work.  Any help you can give me will be greatly appreciated.
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Expert Comment

by:nobus
ID: 38850102
test if you can setup the printer on another PC
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Accepted Solution

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Bill2802 earned 0 total points
ID: 38852283
It turned out to be a physical problem.  The person who install the ethernet port instead of running the cable to the network room ran it to a switch in the printer room.  The end of the cable was bad.  Reterminated the cable and the printer is working.  I appreciate everyone's help.
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Author Closing Comment

by:Bill2802
ID: 38870828
The other ideas helped me eliminate the various things it could be.  I had to use a tracer to find the cable and where it ran.  Once I had located the other end, I was able to solve the problem.
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