we just came across to an interesting issue in our XenApp 6.5 farm (after a migration from Presentation Server 4.5).
We use Adobe Reader + IRM Client to open some protected PDF documents from our partners / suppliers. It worked flawlessly in the previous setup (Citrix PS 4.5 on Windows 2003 Standard 32-bit, Adobe Reader 9.3.4, IRM Client 4.7).
However in the new setup (Citrix XenApp 6.5 on Windows 2008 R2 Data Centre Edition, Adobe Reader 10.1.3, IRM Client 5.1) we experience crashes of Adobe Reader when attempting to open a protected PDF document using the IRM client.
We started with IRM 5.0 but it was causing server freezes which could be resolved only by server restart (no RDP / ICA connection possible).
IRM 5.1 made a deference - servers are no longer freezing but instead of that "only" Adob e Reader is crashing when opening the PDF file. PDF never opens so we cannot print it etc.
I tried installing all the patches for Adobe Reader X available as of today (10.1.1, 10.1.2, 10.1.3, 10.1.4, 10.1.5) - installing them one by one and testing if it works after each change - but no luck. Adobe Reader is still crashing.
I also tried downgrading Adobe Reader to 9.3.x (9.3.1, 9.3.2, 9.3.3, 9.3.4) and 9.5 version but it did not help. Adobe Reader is still crashing when attempting to open a protected
PDF using IRM client 5.1.
1. We have installed the latest Citrix HRP available (XA650W2K8R2X64R01).
2. We have reviewed Adobe Reader installation notes for Citrix. Disabling protected mode etc. Since version 10.1. it's supported for installation on Citrix (however not version mentioned)
Does anyone have a similar experience using Adobe Reader + IRM client on XenApp 6.5?
Any advice how to make Adobe Reader + IRM client working on Windows 2008 R2 with
RDS / XenApp 6.5 Platinum Edition is appreciated.
Error from Application log on a XenApp server.
Faulting application name: AcroRd32.exe, version: 10.1.5.33, time stamp: 0x50d06830
Faulting module name: PageV32.api, version: 22.214.171.1244, time stamp: 0x506f4b33
Exception code: 0xc0000005
Fault offset: 0x0002ae30
Faulting process id: 0x1ea4
Faulting application start time: 0x01cdfe4bb540d72d
Faulting application path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\plug_ins
Report Id: f90289a3-6a3e-11e2-9c40-a4