Iphone 5 calendar sync problems with Exchange

I have 3 users with Iphone 5 that sync their mail, and contacts fine with our Exchange Server 2007 and back to their Outlook 2010 in there pc:s (Windows 7). What doesn't work is the sync of the calendar. If they put a new meeting in the calendar on their pc  it syncs fine to the phone, but in the other direction it doesn't work, no update of the meeting in the phone to the Outlook calendar.

Another user has a Iphone 4 and it works perfect 100% in both directions.

So this seems to be some special issue with Iphone 5.

What to do?
SommelierRHSAsked:
Who is Participating?
 
Alan HardistyConnect With a Mentor Co-OwnerCommented:
The usual issue is the wrong default calendar is set, so when an appointment is added, it is added to a different calendar, not the Exchange Calendar.

The right calendar can be selected from within the appointment or the default calendar can be changed:

Settings> Mail, Contacts, Calendar> Scroll down to Calendars and make sure the right Calendar is the default one.

If that doesn't resolve it - delete (disable the calendar from the Exchange account) and then add it back (turn it back on).
0
 
Thomas GrassiConnect With a Mentor Systems AdministratorCommented:
On the iphone 5 tap on calendar the tap on calendars

Are all the exchange calendars checked?

In settings

Mail, Contacts, Calendars
For exchange is calendars On or Off
If these check out the you are good to go.
0
 
Stelian StanConnect With a Mentor Network AdministratorCommented:
Try CalCheck tool to find if those users have Calendars for problems: http://blogs.technet.com/b/exchange/archive/2012/02/22/calcheck-the-outlook-calendar-checking-tool.aspx
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

 
SommelierRHSAuthor Commented:
Thank's to both of you. Tomorrow (or perhaps on Friday) I will have meetings whith the users and check exactly there Iphones. Will be back then.
0
 
SommelierRHSAuthor Commented:
Alanhardisty,

I think you are on the spot. You remind me that at least one of the user has at least two calendars in her Outlook.
Thank's.
0
 
Alan HardistyCo-OwnerCommented:
No doubt the Exchange Calendar was the 2nd one added, meaning the default will be the 1st one added and that is where all the appointments that are 'missing' will be.

If that is the case, you / they can edit each appointment (after changing the default calendar of course) and change the Calendar choice in the appointment, then save it and it will jump from one calendar to the other one and happiness will follow ;)
0
 
SommelierRHSAuthor Commented:
Alanhardisty,

I really look forward to the happiness...
0
 
Alan HardistyCo-OwnerCommented:
Well - let's hope that it is just around the corner, which I am sure it is.
0
 
SommelierRHSAuthor Commented:
One user had wrong settings. The two others had two calendars.

Thanks for your support.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.