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Scan to email slow

Posted on 2013-01-30
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Last Modified: 2013-02-06
I have a toshiba 5540c copier printer. Users are having random issue with scan to email. It randomly takes up to 6 or 7 hours from the time they scan to the time it arrives at their email. We are running an exchange 2010 server. Does anyone have this same problem or a place to start troubleshooting. Since its random im not sure where to start.
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Question by:bostonstaus
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by:Imtiaz Hasham
ID: 38835451
What authentication method do you use and on the Exchange Server, what are your outbound servers?

Have you got emails with other emials from the exchange server?
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by:Alan Hardisty
ID: 38835626
Where is the copier sending the emails to?  Local server or remote 3rd party server?

I came across a similar situation where a remote mail server was configured on the copier and as soon as it was changed to the local server, they appeared instantly.

Alan
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by:bostonstaus
ID: 38835777
Its to our local email server.
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by:Alan Hardisty
ID: 38837292
Okay - do you have any Anti-Spam software installed / configured or are you using the Exchange Anti-Spam Tools or nothing at all?
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Sandeep earned 500 total points
ID: 38846946
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by:Sandeep
ID: 38846948
I would suggest to check the DNS Settings if you have on the Scanner to verify and get correct Exchange Server configured. Also rather than Exchange Server Name, try with IP address if it works for you and your Scans reach to the server directly.
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