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Can't map network drives on Windows 7 machine with SBS 2003

Posted on 2013-01-30
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Last Modified: 2013-12-25
I am unable to map network drives on a windows 7 machine located on site connecting to SBS 2003.  We currently have a site to site VPN from this remote site to our Headquarters office and I am able to map the drives on a windows 7 machine located here across the VPN.  I can ping the server from the workstation in which I am trying to map the drives and also can do an nslookup and get the correct address and hostname.
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Question by:Free3454
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12 Comments
 
LVL 13

Expert Comment

by:Gabriel Clifton
ID: 38835564
Is the SBS that you are unable to map to local? What happens when you try to map the drive manually, through command prompt?
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Author Comment

by:Free3454
ID: 38835589
Yes it is local to where the workstation is, I have not tried to map through the command line, will try that and see.
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Author Comment

by:Free3454
ID: 38836109
I have just tried through the command line and get system error 53, the network path was not found?
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LVL 13

Expert Comment

by:Gabriel Clifton
ID: 38836801
Are you able to browse to the share \\server\share$ check the permissions of the shared folder to make sure the users have access to it.
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Author Comment

by:Free3454
ID: 38836874
I am not able to browse, I am able to map the drive with the users credentials on a machine at our headquarters which has a site to site VPN.  I setup the workstation here and was able to map the drives but when I shipped it there they were disconnected and I am not able to reconnect them.
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LVL 13

Expert Comment

by:Gabriel Clifton
ID: 38837075
Possibilities:
When you mapped the drive through VPN, it mapped through the VPN, meaning that when the user got it, it was trying to use vpn to get to the share.

DNS settings are holding strong for your location and when the computer is being used at the remote location it does not know where to go. But you can ping the server and perform nslookup.

Could be routing issue, DHCP, or just network cache from HQ. Check computers logs.

Are you able to RDP into the computer and test it.
I am not guessing on fixes, just trying to get the full picture of the issue.
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Author Comment

by:Free3454
ID: 38837106
Yes, I can RDP to it and I also have VNC on the machine as well.  I can ping the server by hostname and IP, can do nslookup and get correct response.  I can remote into that workstation, then logon to the VPN client which connects here at Headquarters then I can map the drives fine, but I cannot map them there locally.  I can't add the machine to the domain either, XP works fine.
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LVL 13

Expert Comment

by:Gabriel Clifton
ID: 38837169
Ok, are you able to map the drive using FQDN , \\server.domain.local\share$. If you can then the local PC is trying to use the VPN credentials to access the local resources, which you could then use "cmdkey.exe /delete /ras" to clear RAS credentials cache.
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Author Comment

by:Free3454
ID: 38837220
Unfortunately no, I can't map using the FQDN or the IP address of the server.
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LVL 13

Expert Comment

by:Gabriel Clifton
ID: 38837328
Remove VPN settings, clear RAS cache then try to start over from there.

Open network and sharing center. On left side click on Change adpater settings. You will get all created VPN connections and you can delete what you don't need.
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Accepted Solution

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Free3454 earned 0 total points
ID: 39733205
I found that windows 7 is not compatible with SBS 2003 so once I upgraded to server 2008 everything worked fine.
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Author Closing Comment

by:Free3454
ID: 39738975
I found this out on my own after much research and realised the only option was to upgrade the current system.
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