Solved

OWA/online Archive error "a problem occurred while trying to use your mailbox"

Posted on 2013-01-30
10
455 Views
Last Modified: 2013-02-09
Greetings,

While logged into OWA Exchange 2010 user gets an error "a problem occurred while trying to use your mailbox" when trying to get into some of the online archive folders.
In Outlook client online Archive folders are visible but don't contain anything in them while item count suggests that there are items.

Any help is appreciated


Thank you
0
Comment
Question by:LTFWizard
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
10 Comments
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38835532
WHat if you move his Mailbox to another Database ... just to rule out any mailbox corruption issue.

Was this a migration from some earlier Exchange Version ?
Is the user having Email address and the Primary email isnt messedup ?

- Rancy
0
 

Author Comment

by:LTFWizard
ID: 38835560
Rancy,

nope, this was not a migration
email is fine and operating as it should.
the problem began while user was moving data from .pst to online archive

thanks
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38835592
Ohk .... how much data and was there some move initiated on the server for his mailbox ?

- Rancy
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 

Author Comment

by:LTFWizard
ID: 38835619
a few GB and i think user was messing with permissions, although it looks like the permissions are back to default...

Thank you
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38835675
So if still not working i would say move mailbox and that should help

- Rancy
0
 

Author Comment

by:LTFWizard
ID: 38835723
in progress...will update when done

thanks
0
 

Author Comment

by:LTFWizard
ID: 38839422
nope, no luck, that did not help
any other ideas?

thanks
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38843354
Last option is to Export data to PST disbale create a new Mailbox Import and work

- Rancy
0
 

Accepted Solution

by:
LTFWizard earned 0 total points
ID: 38851006
Fixed issue by moving archive datastore to a different disk array
0
 

Author Closing Comment

by:LTFWizard
ID: 38870789
this was the only thing that worked for us
0

Featured Post

Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
Changing a few Outlook Options can help keep you organized!
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

689 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question