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OWA/online Archive error "a problem occurred while trying to use your mailbox"

Posted on 2013-01-30
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Last Modified: 2013-02-09
Greetings,

While logged into OWA Exchange 2010 user gets an error "a problem occurred while trying to use your mailbox" when trying to get into some of the online archive folders.
In Outlook client online Archive folders are visible but don't contain anything in them while item count suggests that there are items.

Any help is appreciated


Thank you
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Question by:LTFWizard
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Expert Comment

by:Manpreet SIngh Khatra
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WHat if you move his Mailbox to another Database ... just to rule out any mailbox corruption issue.

Was this a migration from some earlier Exchange Version ?
Is the user having Email address and the Primary email isnt messedup ?

- Rancy
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Author Comment

by:LTFWizard
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Rancy,

nope, this was not a migration
email is fine and operating as it should.
the problem began while user was moving data from .pst to online archive

thanks
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
Comment Utility
Ohk .... how much data and was there some move initiated on the server for his mailbox ?

- Rancy
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Author Comment

by:LTFWizard
Comment Utility
a few GB and i think user was messing with permissions, although it looks like the permissions are back to default...

Thank you
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
Comment Utility
So if still not working i would say move mailbox and that should help

- Rancy
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Author Comment

by:LTFWizard
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in progress...will update when done

thanks
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Author Comment

by:LTFWizard
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nope, no luck, that did not help
any other ideas?

thanks
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
Comment Utility
Last option is to Export data to PST disbale create a new Mailbox Import and work

- Rancy
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Accepted Solution

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LTFWizard earned 0 total points
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Fixed issue by moving archive datastore to a different disk array
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Author Closing Comment

by:LTFWizard
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this was the only thing that worked for us
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