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OWA/online Archive error "a problem occurred while trying to use your mailbox"

Greetings,

While logged into OWA Exchange 2010 user gets an error "a problem occurred while trying to use your mailbox" when trying to get into some of the online archive folders.
In Outlook client online Archive folders are visible but don't contain anything in them while item count suggests that there are items.

Any help is appreciated


Thank you
0
LTFWizard
Asked:
LTFWizard
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1 Solution
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
WHat if you move his Mailbox to another Database ... just to rule out any mailbox corruption issue.

Was this a migration from some earlier Exchange Version ?
Is the user having Email address and the Primary email isnt messedup ?

- Rancy
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LTFWizardAuthor Commented:
Rancy,

nope, this was not a migration
email is fine and operating as it should.
the problem began while user was moving data from .pst to online archive

thanks
0
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Ohk .... how much data and was there some move initiated on the server for his mailbox ?

- Rancy
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LTFWizardAuthor Commented:
a few GB and i think user was messing with permissions, although it looks like the permissions are back to default...

Thank you
0
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
So if still not working i would say move mailbox and that should help

- Rancy
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LTFWizardAuthor Commented:
in progress...will update when done

thanks
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LTFWizardAuthor Commented:
nope, no luck, that did not help
any other ideas?

thanks
0
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Last option is to Export data to PST disbale create a new Mailbox Import and work

- Rancy
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LTFWizardAuthor Commented:
Fixed issue by moving archive datastore to a different disk array
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LTFWizardAuthor Commented:
this was the only thing that worked for us
0

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