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AutoCAD 2013 crashes randomly when opening drawings

Posted on 2013-01-30
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Last Modified: 2013-02-07
One of our client's AutoCAD 2013 installations crashes randomly when opening random drawings. The software itself appears to be running stable. This (or similar) is the usual error:

AutoCAD Error
It's installed on a Windows 7 Ultimate x64 Edition Service Pack 1 machine, 6 GB RAM, Intel Xeon E5540 CPU, nVidia Quadro FX 580.

I'm not an AutoCAD user myself, but based on the client's report, drawings he had opened before are now crashing the software. Sometimes, however, it works fine. There are no special plug-ins in use. Most of the native add-ons are installed. Some drawings were ported from Civil3D, but are not an issue usually, either.

Steps I have already tried to resolve this problem (partially based on Autodesk support):

1) Install AutoCAD 2013 compatible graphics drivers.
2) Apply a VB hotfix said to resolve issues.
3) Exclude Autodesk directory from Antivirus program.

Ideally I would not like to have to suggest a complete uninstall/reinstall. Any suggestions?
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Question by:EMJSR
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by:silverkorn
ID: 38836058
check the XREFs of the file in question, it could be a problem with the Civil 3D objects within the original drawing or the Civil 3D objects within the XREFs, if any.

The aecbase.dbx file referenced in the error refers to the object enabler installed to view the Civil 3D objects, which makes me think there is a problem with some of the objects within those drawing(s).

another thing to try is to add the aecbase.dbx and aeccvbase.dbx files to the Startup Suite under the APPLOAD command window.
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by:EMJSR
ID: 38836615
Not all of the drawings were ported from Civil3D. Some were natively created in AutoCAD and are causing a similar issue.

Regarding the aecbase.dbx and aeccvbase.dbx files; is the appload a generic loader globally within AutoCAD or is that tied into a specific drawing file, i.e. would that have to be applied per file basis?

We have this issue on a couple of computers and I'm trying to compile a list of potential options to try/configure remotely on one of the affected machines, so the user can test it, before we make changes on the other computers.
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silverkorn earned 500 total points
ID: 38836648
the APPLOAD would need to be configured for each workstation's AutoCAD application and does not correlate to the AutoCAD file itself.

next thing to try is the re-install of the civil 3D object enabler. Since the operating system is 64-bit I would recommend installing both the 32 bit and the 64 bit versions of the software:
http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=19052749&linkID=9240618

of course make sure that your version of AutoCAD has the latest service pack installed, as well as any hotfixes that were released after the service pack:
http://usa.autodesk.com/adsk/servlet/ps/dl/index?siteID=123112&id=2334435&linkID=9240618

Since you are looking to correct an issue on multiple workstations I think it would be a good idea to attempt a complete un-install/re-install of AutoCAD directly from the media, not from a deployment. this will hopefully determine if this method will in fact correct the problem and work as a last ditch effort.
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by:EMJSR
ID: 38837751
Uninstall/reinstall is not an option right now, unfortunately.

I have checked the configuration and the Civil3D Object Enabler is already installed, and AutoCAD is fully up-to-date. I will be adding the two files to the startup suite once the client is finished with his current project.

Any further ideas?
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by:silverkorn
ID: 38837903
I knew the object enabler was installed because those two dbx files are part of the installation process, but if you are having those errors come up for drawings without Civil 3D objects within it then it would leave me to believe it could be a problem with the install of the onject enabler itself, thus needing the reinstall of the object enabler first.
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by:EMJSR
ID: 38838072
Thanks for your help so far. I have added the two dbx files into the appload. I couldn't reinstall the Object Enabler, because it was saying it was already configured. I will have the client test it tomorrow and then let you know from there!
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by:silverkorn
ID: 38839338
are you able to uninstall the object enabler completely? I would try uninstalling the object enabler to see if this at least removes the error, then install the object enabler and see if the error returns
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by:EMJSR
ID: 38840808
I have now uninstalled the Object Enabler completely, ran a registry cleanup, restarted the system, then reinstaleld it and added the dbx files back. It's still crashing.

One more thing I just found is this:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?id=11322398&linkID=9240617&siteID=123112

Will give that a try next. If there are more suggestions, I am all ears!
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by:silverkorn
ID: 38840862
Did you try and open some of the drawings you were having the problems with when the object enabler was uninstalled?
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by:EMJSR
ID: 38840914
See, this is the problem. The client won't give me any file to try, because "it's random files, sometimes they open, sometimes they crash". Believe me, I have been pulling my hair out, but I guess I just wait and see what happens. I would love to get this resolved much faster, but hey; you work with what you're given.
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by:EMJSR
ID: 38841463
So, well, I've applied the suggestion from the link above, no change. I opened the most recent drawing in the list and it prompted me for this:

Missing file
I didn't know whether or not the client had the missing file (I did this during their lunch break), so I clicked ignore which gave me the following two errors:

Error Msg 1
Error Msg 2
When I added additional security permissions to aecbase.dbx, I only got the second error, but that is still showing.

I have asked the client to let me know whether or not he is able to add the missing file that AutoCAD prompts for, or whether he also chooses to select "Ignore".

Also, add AutoCAD related directories (and add-in directories) have been excluded from the AntiVirus scanner. So, in "%programfiles%", "%programdata%", "%appdata%" and "%appdata%\local".
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by:silverkorn
ID: 38841518
you should click on the specify the SHX file to see what SHX file the program is looking for
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by:EMJSR
ID: 38845671
Loading the SHX file has not made any difference. I am going to reinstall a different, Autodesk certified, graphics driver and see if that has any impact. I doubt it, but worth a try.

Other users, running AutoCAD 2012, are also experiencing problems, but they are of a different nature. Might have to attempt a reinstall eventually, although I am weary, because the usually recommended .NET cleanup is not a viable solution on Windows 7, since .NET 3.5 is integrated and cannot be removed. I've had all kinds of headaches before with that.
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by:silverkorn
ID: 38851483
Before attempting a full uninstall/reinstall I would recommend running a repair install as detailed here:
http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=10243968&linkID=9240817
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by:EMJSR
ID: 38851499
Thanks, I will definitely consider that.
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by:EMJSR
ID: 38866262
Well, a final decision was made to uninstall completely and reinstall since the error has "improved" (in so much as AutoCAD no longer crashes when the error shows, but the error still pops up). So since there's not much else to be tried oter than that, I will accept the suggestion for uninstall/reinstall.

If this fails, we have already agreed with the client to get Autodesk support involved since we are no Autodesk specialists.

Thank you for all the input and advice! Much appreciated.
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