troubleshooting Question

Lotus Notes in Citrix

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JoePlaisted asked on
Lotus IBMCitrix
10 Comments1 Solution1838 ViewsLast Modified:
Recently, we can no longer add new users in Standard Lotus 8.5.3 on XenApp 6.5 in Citrix.  Existing users can still use Lotus without issue and Lotus can be installed on workstation/PCs without issue.  Just recently none of the fixpacks are installing either on any Citrix servers but other programs install correctly and Lotus Notes installs without issue.  We were placing the user's data on a home H: drive, not supported by IBM, which has been working for about a year.  I get the same results when I try the recommended way and use setup.exe /s /v"SETMULTIUSER=1 MULTIUSERBASEDIR=\"c:\Documents and Settings\!USERNAME!\" MULTIUSERCOMMONDIR=c:\Notes\common CITRIX=1" The workspace folder is created in the correct location and Lotus Notes starts without issues but if I delete  the workspace or data folder to replicate the issue with a new user I am prompted for the user info like expected and credentials are presented, using ID vault, please wait appears with a progress bar that seems to move but never goes completes.  Sometimes other messages will appear in the progress such as mail but the process never finishes.  The workspace folder is created with some items but not complete.  We have a ticket in with IBM support and Citrix support but each keep blaming the other and nothing is helping.  I am attaching log files which is the current installation using is "\\hq-fileserver01\IT\Install\LotusCli\Current Notes Client 8.5.3\Setup.exe" /v"SETMULTIUSER=1 MULTIUSERBASEDIR=H:\WINDOWS\ MULTIUSERCOMMONDIR=D:\ProgramData\Common"
logs.zip
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