troubleshooting Question

Lotus Notes in Citrix

Avatar of JoePlaisted
JoePlaisted asked on
Lotus IBMCitrix
10 Comments1 Solution1838 ViewsLast Modified:
Recently, we can no longer add new users in Standard Lotus 8.5.3 on XenApp 6.5 in Citrix.  Existing users can still use Lotus without issue and Lotus can be installed on workstation/PCs without issue.  Just recently none of the fixpacks are installing either on any Citrix servers but other programs install correctly and Lotus Notes installs without issue.  We were placing the user's data on a home H: drive, not supported by IBM, which has been working for about a year.  I get the same results when I try the recommended way and use setup.exe /s /v"SETMULTIUSER=1 MULTIUSERBASEDIR=\"c:\Documents and Settings\!USERNAME!\" MULTIUSERCOMMONDIR=c:\Notes\common CITRIX=1" The workspace folder is created in the correct location and Lotus Notes starts without issues but if I delete  the workspace or data folder to replicate the issue with a new user I am prompted for the user info like expected and credentials are presented, using ID vault, please wait appears with a progress bar that seems to move but never goes completes.  Sometimes other messages will appear in the progress such as mail but the process never finishes.  The workspace folder is created with some items but not complete.  We have a ticket in with IBM support and Citrix support but each keep blaming the other and nothing is helping.  I am attaching log files which is the current installation using is "\\hq-fileserver01\IT\Install\LotusCli\Current Notes Client 8.5.3\Setup.exe" /v"SETMULTIUSER=1 MULTIUSERBASEDIR=H:\WINDOWS\ MULTIUSERCOMMONDIR=D:\ProgramData\Common"
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 10 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 10 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros