Terminal Server Printing

Posted on 2013-01-30
Medium Priority
Last Modified: 2014-06-10
We are having a problem with our Windows 2003 Terminal Server.
We have several applications, MS Office, Navision, Adobe and others available on this server.
Users are having to wait a long time for the Print Dialog box to show up on the screen after they click the Print button inside these applications.
It can range from 15-90 seconds. Mostly in the 60+ seconds.
Print Preview is snappy as expected.

All of the printers on the Terminal Server are IP Network Server printers.
We do not have any third party printing utilities.
From a processor utilization perspective, a 1 minute average is about 25% utilization during the times when users are printing and complaining.
Some of the printers are on the same network. Some are on the far side of a WAN connection. But the issue is the same for both local and WAN.

Any thoughts on how to troubleshoot or resolve would be helpful
Question by:bntech
  • 2
LVL 17

Expert Comment

ID: 38836617
I know that this is not related with your problem, but since it can be and probably is a print spooler issue, please try the following.

Accepted Solution

bntech earned 0 total points
ID: 40116382
We finally found out that the issue was printer's that were still on the server side but no longer existed on the network. They were labeled as "Can not connect" in the printer list. After deleting all these rogue printer entry's the issue was resolved.

Author Closing Comment

ID: 40123942
We resolved the problem on our own and did not receive any advise on the posting that helped solve the issue.

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