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User cannot connect to his profile through workstation

Posted on 2013-01-30
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Last Modified: 2013-02-05
This morning one of my accountants reported extreme slowness when connecting to a mapped drive. I clicked around a bit (tried to get to control panel & one of his shortcuts), and everything crashed.

We restarted and he logged in. The log in screen took about 5 minutes and booted to a completely black screen. After 2 more minutes, it displayed his desktop but none of his icons were present and he could not connect to any drives.

I had him restart and we repeated the experiment with the same result.

Because we use an Active Directory domain with folder redirect, I grabbed a spare accounting computer and had him log in. Everything worked fine (and continues to work fine).

I am unsure how to proceed fixing his current computer. I am able to log in with my account - I tried unjoining and rejoining to no avail.

Thanks for any suggestions.
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Question by:ecshelpdesk
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3 Comments
 
LVL 17

Accepted Solution

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Nik earned 2000 total points
ID: 38836239
Try to backup his old profile and re-create it.
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LVL 22

Expert Comment

by:Adam Leinss
ID: 38836554
Could be a bad hard drive as well, but as suggested above, start with renaming his profile and then go from there.
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LVL 3

Expert Comment

by:jeorge
ID: 38839062
Like this is very harsh to say...

Why you are connecting with Active Directory.

It ca be your hardware problem or it can be your software problem, you r ram anything it can be but it cant be had any relation with your Active Directory.
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