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Tools for Root Cause Analysis

General question.  What tools would you recommend to use for root cause analysis for Windows servers?  Often we run into problems is when we have issues accessing a server and it fixes it self randomly, and we are unable to reproduce the issue or identify root cause.  
The we need to provide explanation to the clients and no root causes.
Which tools would you recommend or maybe other troubleshooting technics.

Thanks.
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Tiras25
Asked:
Tiras25
1 Solution
 
Ayman BakrSenior ConsultantCommented:
Some of the most well known problem/root cause identification techniques:

> Ishikawa, also known as Fish-Bone technique

> Kepner-Tregoe

> Root Cause Analysis

The first and third could very well suit your situation. Search for them on the internet and you will find a lot on how to use these techniques helping you to solve problems/identify root causes of your problems. I think you will also be able to find software tools utilizing a lot of these techniques.
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Tiras25Author Commented:
Thank you.
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