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Where did the rest of the page go?

Posted on 2013-01-30
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Last Modified: 2013-01-31
We have a custom program that when used from the server desktop works fine. However, when we use the remote app (.msi) created by the server, the right hand side of the page is cutoff durring the print preview (and is missing when printed). Also the bottom 20% (or so) of the page is moved to a second page. The server is 2008r2, the client machine is Windows 7 Pro 32-bit. I am not sure what other info would be helpful, so please ask and I will provide as much as possible. Any help with this matter would be greatly appreciated. Thanks in advance.
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Question by:DungeonDragon
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smckeown777 earned 500 total points
ID: 38837148
Might have the wrong angle here but I'll give it a shot...

You mentioned Print preview

Print preview is related to the default printer relative to the machine - i.e. if the default printer on the server is different from the default on a client then the page size/paper size/settings related to that will determine how the print preview looks...

So check the default printer on the client machine to see that the paper size is set to A4(or whatever size the printer on the server paper size is set to)

That's my first guess...
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by:DungeonDragon
ID: 38840733
Thank you for pointing me in that direction. The application has it's own printer properties that can be changed when using terminal services and they don't affect the local printing properties. That explains why it only happened durring a remote connection and not when printing locally. I just finished my first year as an IT apprentice and there is soooo much more to learn. Thank you for helping me fix this issue quickly.
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Expert Comment

by:smckeown777
ID: 38840896
Not a problem glad it assisted!
Good luck
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