Solved

How do I clear the paper jam message on the LCD of a MFC-9400CN printer

Posted on 2013-01-30
7
1,611 Views
Last Modified: 2013-02-12
How do I clear the paper jam message on the LCD of a MFC-9400CN printer? Followed Brother's trubleshooting guide with no luck: How do I clear the message "Jam Tray 1" or  "Jam Tray 2" from the LCD display?

Tried a reboot & it still says:
Jam Tray 1
remove the jammed paper from tray 1
0
Comment
Question by:ID10Tz
  • 3
  • 2
  • 2
7 Comments
 
LVL 44

Expert Comment

by:Darr247
ID: 38837098
Usually jams are detected by microswitches and photoeyes along the paper path. You did ensure there's no debris along the paper path from tray 1 to the output tray?

I would point out the page[s] of the manual the instructions for clearing jams are on, but it's not obvious which printer you have... It appears there are 4 different 9400's - the 9420, 9440, 9450 and 9460.
Which one do you have, exactly?

e.g. for the 9440 and 9450, the tray 1 jam is covered on pages 135 to 142  of that manual.
0
 
LVL 1

Author Comment

by:ID10Tz
ID: 38837286
MFC-9440CN

Yes I did follow the method as described in the manual you linked me to and nothing, but I have just made tray 2 available to fellow staff members and made sure that there is less than 50 sheets in at a time in tray 1 & so far it has not jammed again but this is simply a work around & not an actual solution, so any help you provide will be awesome.
0
 
LVL 38

Accepted Solution

by:
hdhondt earned 500 total points
ID: 38837426
I'm confused about your problem. Are you saying that the jam is now cleared, but the printer jams whenever there are more than 50 pages in the tray?

If that is the case, what paper are you using? If you get this when using plain paper, there may be a mechanical problem in the tray. I would start by cleaning the pick rollers. Use sticky tape to remove paper dust and other debris from the roller. Then use isopropyl alcohol to remove any possible glue from the tape.

If the problem is not what I assumed, please clarify what is happening.
0
Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 
LVL 1

Author Comment

by:ID10Tz
ID: 38837514
When a print job is sent to the printer 9440 the LCD shows paper jam in tray 1, but no jammed paper. I've cleaned the clear plastic roller on paper tray 1 & the rollers that are above the tray with no success. I'm using plain paper & the 50 sheets comments is just me seeing if the arm on the tray wasn't functioning right.
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 38837636
If the jam only happens if there is lots of paper in the tray, and you have cleaned the rollers, then there is something else wrong with the tray, or the slot it's in. If all trays are identical, try swapping tray 1 with another tray. If that fixes it, the problem is in the tray, if not, then the problem is in the tray slot. In that case you probably need a tech.
0
 
LVL 1

Author Closing Comment

by:ID10Tz
ID: 38883035
after cleaning the rollers since then has my issue been resolved. and has yet to return.
0
 
LVL 44

Expert Comment

by:Darr247
ID: 38883202
In the first reply (http:#a38837098 ) to your question, I said:
"You did ensure there's no debris along the paper path from tray 1 to the output tray?"
0

Featured Post

Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article we have discussed the manual scenarios to recover data from Windows 10 through some backup and recovery tools which are offered by it.
In the modern office, employees tend to move around the workplace a lot more freely. Conferences, collaborative groups, flexible seating and working from home require a new level of mobility. Technology has not only changed the behavior and the expe…
This Micro Tutorial will give you a basic overview how to record your screen with Microsoft Expression Encoder. This program is still free and open for the public to download. This will be demonstrated using Microsoft Expression Encoder 4.
Although Jacob Bernoulli (1654-1705) has been credited as the creator of "Binomial Distribution Table", Gottfried Leibniz (1646-1716) did his dissertation on the subject in 1666; Leibniz you may recall is the co-inventor of "Calculus" and beat Isaac…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question