?
Solved

How do I clear the paper jam message on the LCD of a MFC-9400CN printer

Posted on 2013-01-30
7
Medium Priority
?
1,713 Views
Last Modified: 2013-02-12
How do I clear the paper jam message on the LCD of a MFC-9400CN printer? Followed Brother's trubleshooting guide with no luck: How do I clear the message "Jam Tray 1" or  "Jam Tray 2" from the LCD display?

Tried a reboot & it still says:
Jam Tray 1
remove the jammed paper from tray 1
0
Comment
Question by:ID10Tz
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
7 Comments
 
LVL 44

Expert Comment

by:Darr247
ID: 38837098
Usually jams are detected by microswitches and photoeyes along the paper path. You did ensure there's no debris along the paper path from tray 1 to the output tray?

I would point out the page[s] of the manual the instructions for clearing jams are on, but it's not obvious which printer you have... It appears there are 4 different 9400's - the 9420, 9440, 9450 and 9460.
Which one do you have, exactly?

e.g. for the 9440 and 9450, the tray 1 jam is covered on pages 135 to 142  of that manual.
0
 
LVL 1

Author Comment

by:ID10Tz
ID: 38837286
MFC-9440CN

Yes I did follow the method as described in the manual you linked me to and nothing, but I have just made tray 2 available to fellow staff members and made sure that there is less than 50 sheets in at a time in tray 1 & so far it has not jammed again but this is simply a work around & not an actual solution, so any help you provide will be awesome.
0
 
LVL 38

Accepted Solution

by:
hdhondt earned 2000 total points
ID: 38837426
I'm confused about your problem. Are you saying that the jam is now cleared, but the printer jams whenever there are more than 50 pages in the tray?

If that is the case, what paper are you using? If you get this when using plain paper, there may be a mechanical problem in the tray. I would start by cleaning the pick rollers. Use sticky tape to remove paper dust and other debris from the roller. Then use isopropyl alcohol to remove any possible glue from the tape.

If the problem is not what I assumed, please clarify what is happening.
0
Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

 
LVL 1

Author Comment

by:ID10Tz
ID: 38837514
When a print job is sent to the printer 9440 the LCD shows paper jam in tray 1, but no jammed paper. I've cleaned the clear plastic roller on paper tray 1 & the rollers that are above the tray with no success. I'm using plain paper & the 50 sheets comments is just me seeing if the arm on the tray wasn't functioning right.
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 38837636
If the jam only happens if there is lots of paper in the tray, and you have cleaned the rollers, then there is something else wrong with the tray, or the slot it's in. If all trays are identical, try swapping tray 1 with another tray. If that fixes it, the problem is in the tray, if not, then the problem is in the tray slot. In that case you probably need a tech.
0
 
LVL 1

Author Closing Comment

by:ID10Tz
ID: 38883035
after cleaning the rollers since then has my issue been resolved. and has yet to return.
0
 
LVL 44

Expert Comment

by:Darr247
ID: 38883202
In the first reply (http:#a38837098 ) to your question, I said:
"You did ensure there's no debris along the paper path from tray 1 to the output tray?"
0

Featured Post

Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

pc, laptop  monitor connection configurations
A clone is a duplicate copy. Sheep have been cloned and maybe someday even people will be cloned, but disk cloning (performed by the hard drive cloning software) is a vital tool used to manage and protect data. Let’s look at what hard drive cloning …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question