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Windows 8 Error - The IO operation at logical block address for Disk 0 was retried

Posted on 2013-01-30
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Last Modified: 2013-03-05
I am seeing the following error repeatedly in event viewer.  Does this indicate that my drive is going bad?  I have run diagnostics on my drive and it appears fine.

The IO operation at logical block address for Disk 0 was retried.
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Question by:ws11
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10 Comments
 
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Expert Comment

by:foxpc123
ID: 38837171
Do you find that the system freezes, apparently this command, applied in a command prompt resolves this;

bcdedit /set disabledynamictick

original source;

http://forums.mydigitallife.info/threads/36748-Windows-8-random-freezes-(-Solved-)/page2?s=949f78699b82f69ea3acbdadfe296055t 

Whilst another poster makes the following BIOS change - whilst referencing the above post as well;

So, I went into the UEFI (new type of BIOS) screen at boot, and I set my HDD to Hot Swap = Enabled.
 
For 2 days now, I haven’t had a single disk error in the Event Logs.

http://scottiestech.info/2012/09/01/windows-8-freezes-or-hangs-the-fix-that-worked-for-me/

May be worth a try.
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Author Comment

by:ws11
ID: 38837784
I am not sure these relate to my issue.  I don't have a problem with it freezing,  I don't have this type bios and I don't have a SSD hard drive.
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Expert Comment

by:foxpc123
ID: 38840069
Hi WS11,

Teh second link references someone who was experiencing this issue with a normal hard drive (not a SSD)

"Anyway, many people also noted that this hang problem only occurs if you have Windows 8 installed on an SSD. Not so, my friends. The freezes I experienced were for my normal HDD"

Whilst you may not have the new type of BIOS (UEFI) you may still have the hot swap option, as one of the parameters of your BIOS which may be disabled - you may not - however, if you do have that option and you can set it to enabled - then it may resolve the issue for you.

In some cases, it may be that we just rule this out as an option and look for another cause, if this particular setting is not available in your BIOS.

Let me know, thanks Mike
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Author Comment

by:ws11
ID: 38843995
I don't have the hot swap option in my bios.  I also attempted to run the bios hard drive utility and it froze.  Everything else works with not problem such as the memory utility.  I did find that my bios is not up to date. I updated the bios but noticed two thing afterward.  One the bios lists the os as win 7 but its win 8 and that it is very slow to boot up in the bios.  I also returned to the event viewer after putting my computer in sleep mode just to see how it would react and got the following:

The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.
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Expert Comment

by:foxpc123
ID: 38850255
I wouldn't worry too much about the BIOS seeing the OS as Win 7.

I'm not sure what you mean about running the BIOS Hard drive utility - I'm not sure what this is refering too.

When you say the BIOS is slow - do you mean it takes a long time to get to Windows before windows boots. If so it may be worth setting the BIOS to default values for now and then going through the BIOS settings carefully matching your motherboard configuration to the BIOS settings.

The error you're reporting has been noted by MS who produced an article on this;

http://msdn.microsoft.com/en-us/windows/hardware/gg463112.aspx

Turns out this has to do with improperly coded bios which causes the first 1MB of memory to corrupt on a power transition. This error code was designed by Microsoft to provide necessary information to system/motherboard manufacturers so they can fix the improper coding.

You may need to contact your MB manufacturer to see if they have a fix for this - or see if there are further BIOS updates which could resolve it.

We may be going off on a tangent here through from your original issue though. To go back to that issue;

Can you confirm that you have tried the following command in a cmd prompt box (you may have to run it as an administrator);

 bcdedit /set disabledynamictick

As this does seem to be the most common fix for this issue.
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Author Comment

by:ws11
ID: 38865413
No it does not.  I am going to try a new hard drive.
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Expert Comment

by:foxpc123
ID: 38868711
Can you elaborate on 'no it does not' as to exactly what this pertains to.

It is hard to provide further assistance unless you can confirm or deny the steps which have been taken, as often the wrong steps ultimately lead one to the right path and the solution is eventually found.

With regards to the new hard drive - do you have any evidence there is something wrong with the old one?
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Author Comment

by:ws11
ID: 38893318
I did all that has been requested on changes except the bios change which is not available.  I have not changed the hard drive yet.  I continue to see the message in system log with logical block error.
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Accepted Solution

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foxpc123 earned 500 total points
ID: 38899338
I'm not sure what the manufacturer of your hard drive is, however, if you can identify it (look in the BIOS and generally it will give the manufacturer there) - then go to their web-site and download their disk checking utility - for example western digital lifeguard - you can run this utility and this will tell you if your hard drive is failing. You can access their software here;

http://support.wdc.com/?wdc_lang=en

Seagate - SeaTools

http://www.seagate.com/gb/en/support/downloads/

Toshiba

http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities

Hitachi

http://www.hgst.com/support/downloads/

These are the most common ones.

Even if the short pass tests are o.k. run a long test (normally a couple of hours) and if this passes o.k. then you can be fairly confident that the hard drive is o.k. If it does pass - then I would generally ignore the error you are seeing as it is obviously an erroneous event at this stage and in my humble opinion I would then ignore it.

Even if it is failing or gives a failed result - you can still get your data off and then check the warranty status on the manufacturers website as some will allow you to return it if it is faulty under warranty - if it less than 12 months old, then you can always return it to the purchaser as well and they should swap it for a new one.

Let us know how you get on.
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Author Comment

by:ws11
ID: 38919672
I have tried to mirror the drive and it fails with no specific error.  I am using Reflect to do the image.  It's a western digital hard drive.  I do have some other hard drive utilities but the purpose of the question was to verify what this error message means (IO at logical block...) and can I do anything about it.
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