outlook 2011 on Macbook Pro will not connect

Posted on 2013-01-30
Last Modified: 2013-02-11
I have a user who has a macbook pro with the Outlook 2011 software installed. I have attempted to configure the client but have been unsuccesful. I configure the client as exchange only and not pop or smtp settings. I receive the following error: account cannot be added. Note that outlook 2011 requires exchange server 2007 sp1 rollup 4. However our exchange server is running 2008 server. I have configured logging within the outlook 2011 client but when I check the log files there are no entries. I have done the config steps with domain/user  and password and without it but still no avail. Please help.
Question by:bbonner
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Expert Comment

ID: 38837307
Are you running SBS 2008 ?
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 38839748
Windows 2008 is not Exchange 2008. I would first check the patch version of Exchange - the latest is Exchange 2007 SP3 with rollup 9. When you look at the version number of Exchange in EMC then it is 8.1 or SP1, 8.2 for SP2 and 8.3 for SP3. Update the server and try again.

Do you have a commercial SSL certificate on the server? If not then I would also suggest that as well.


Author Comment

ID: 38839844
We are not running SBS 2008 and we do not have a commerical SSL cert on the server
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 38842675
What about patch version?
You should really be running a commercial SSL certificate on the server. The self signed one installed/created by Exchange isn't designed for production use.


Accepted Solution

bbonner earned 0 total points
ID: 38861431
We had a power outage, which resulted in our Exchange server rebooting. The client contacted me with the news that he is now able to send and receive email from his Mac.

Author Closing Comment

ID: 38875488
Issue has been resolved

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