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Outlook 2007 suddenly stopped recieving email

Posted on 2013-01-30
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Last Modified: 2013-02-09
I have been using outlook 2007 for several years and recieiving and sending email with no problem. Sudenly I am getting a box asking me to enter my username and password, which has not changed. I called my ISP (att.yahoo.net) and they had me try several new settings for the pop and smtp. We finally went back to the setting we started with and the email started worki9ng again. Now, a week later it stopped wotking again with same error message. I am able to get my email logged on to the Att site but not thru outlook 7. When I called ATT again, they said they couldn;t help me and said it was Outlook 20017 that was the problem. Any solutions?
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Question by:marcwojo
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by:tailoreddigital
ID: 38837739
I've seen that error quite a bit.    Have you tried going into the account settings and setting your password again?

Check this link for further info,

http://www.slipstick.com/problems/the-never-ending-network-password-dialog/
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Expert Comment

by:John Hurst
ID: 38837767
In addition to the above, check two things:

1. In Outlook Account Settings, Advanced, Outgoing Server tab, make sure authentication is correctly set in case it tries to send before receive and cannot.

2. Same Advanced, only now the Advanced tab, check your ports. Vendors are changing from 110/25 to 995 SSL and 465 or 587 TLS or SSL. Check these carefully as vendors are changing to them.

Then, if nothing works, set up a new email account to be the same as the first one but a new account. Set it carefully and see if it works. It so, and if it is pointing to your email correctly, delete the first account.

Also, again if nothing works, back up your email (PST file) carefully and twice to be certain. Now close Outlook, go to Control Panel, Mail, and delete your Outlook profile.This does not (should not) delete your PST file, but you did back it up. Now make a new Outlook Profile in the same place. Open Outlook, set up your account and point it to your mail (or move the backup file back into the Outlook folder if you need to. Be sure your mail is backed up in case there is a problem.

.... Thinkpads_User
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Author Comment

by:marcwojo
ID: 38837910
Response to tailordigital. Tried redoing password also. didn't work.
Haven't changed authentication because it was working before. when I called ATT they changed the ports in both. Wrote down old settings and tried them... no go. chenged them back... no go. Checked SSL on... no go. Turned it off... no go. will try the new eamil account
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Author Comment

by:marcwojo
ID: 38837921
Tried to establish a second account the same as the first. no go.
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by:John Hurst
ID: 38837928
So now it is time to back up your email, delete your Outlook Profile, and make a new Profile. You need to remake the account.

Before starting Outlook, locate SCANPST in the Outlook Program File folder. Run SCANPST against your Outlook PST file and see if it corrects errors.

Be certain to back up your email first.

... Thinkpads_User
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Author Comment

by:marcwojo
ID: 38837931
Sorry but I don't know how to perform your last suggestion. Don't know what my pst file is or how to back it up.
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by:John Hurst
ID: 38837944
The Outlook PST file should be in a location like this:

C:\Users\username \AppData\Local\Microsoft\Outlook

Also look in the Data File area of your Account Settings. This will tell you precisely where your Outlook.PST (Mail file) is located.

To back up your mail file, close Outlook and then copy the PST file to some non-Outlook location (such as C:\Temp).

... Thinkpads_User
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by:marcwojo
ID: 38849118
Now its really screwed up. First there was no folder C:\Users\username \AppData\Local\Microsoft\Outlook
but i saved it to my desktop. Then I deleted the account and re-entered the account. This still didn't work. When I tried to import the data from the PST file, it wouldn't do it. I have lost all my contacts, emails and I still can't get any email client software to work with my account on att. Interestingly, my laptop can download email using the same pop and stmp settings but cannor send email. This has got to be a big problem out there. is it ATT or microsoft's fault?
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Expert Comment

by:John Hurst
ID: 38849242
I am not sure how you saved it if there was no folder.  As I suggested above, Outlook can tell you where the data file lives.

Go to Control Panel, Mail, click on Data Files and you should see the locations in there.

Outlook-2007-Data-File-Locations
If one client will download mail and another one will not, it is normally settings (described above), authentication (also described above), or a problem with the Outlook installation. Since you cannot import data from the PST file, it appears Outlook has been corrupted. This may also be part of the folder problem.

Check first in the screen shot I provided to see if you have PST files somewhere, back them up if you do and then re-install Office.

To re-install Office, uninstall Office completely, restart, install Office, add the 3 service packs (one at a time), and then patch Office completely.

I used Outlook 2007 for a couple of years and it works fine. I have since moved on to Outlook 2010 and it works fine as well.

..... Thinkpads_User
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Author Comment

by:marcwojo
ID: 38849411
I have found the files as you sugested and they are now in outlook although none of my calendar stuff is there. Since I am disgusted with outlook I tried to use Mail 2012 to connect. same problem, keeps popping up with password entry. so I tried Window Live mail. same problem. I looked on the AT&T help site and there are a multitude of people with the same complaint... and NO answer. There was a notice that you could not use a client if the account was established after Jan 2011 (this should not be me). Almost looks like ATT wants you to see all their ads to use the email you are paying for.
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Assisted Solution

by:John Hurst
John Hurst earned 500 total points
ID: 38849431
I am not in AT&T territory, I cannot comment on them. I thought Outlook was independent of vendor, but it seems AT&T is an exception.

You can try a different mail vendor. I use Mail.com. They have free and paid accounts. The paid account ($20 per year) allows popping down to any reasonably recent version of Outlook. They provide fair support for their product.
.... Thinkpads_User
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Accepted Solution

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marcwojo earned 0 total points
ID: 38853208
Thanks for the info. BTW, Outlook just started working again. Didn't do anything. Of course I lost all my calendar stuff but I got my email working again. Thanks for all your help. I will definetly change account vendors!
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Author Comment

by:marcwojo
ID: 38853222
I've requested that this question be closed as follows:

Accepted answer: 0 points for marcwojo's comment #a38853208

for the following reason:

Nothing suggested worked. Final suggestion was to change vendors which I will do.
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LVL 90

Expert Comment

by:John Hurst
ID: 38853223
If you are changing email vendors, that is what I suggested in my post http://#a38849431 above, is it not?   And I think that is the solution you are accepting.

... Thinkpads_User
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