Trend Worry Free Business Security 8 - Security Agents are not showing in the WFBS console

Posted on 2013-01-30
Last Modified: 2013-11-22

In our Trend Worry Free Business Security 8 the Security Agents are not showing in the WFBS console.

The Servers and the Desktops are empty and the CSA Agent are all showing "offline" on each desktop / servers.

If I open up an agent, the protection is enabled, the virus pattern is good, and it's show connected to our servers.............

I try the following :
- No firewall on the servers.
- I try to rebuild the httpbd
- I restarted the server and the agents (twice)
- I ping and check the connectivity all is good.

Any idea ?  Our version 7 was working great, but after the upgrade this started.

Question by:bmdgi
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 30

Expert Comment

by:Sudeep Sharma
ID: 38840610
Did you tried the Knowledgebase articles from Trend to resolve this:


Author Comment

ID: 38842075
Not working both.

Expert Comment

ID: 39082771
Did you ever find a resolution to this issue?  If so, please share.

Increase your protection from Zero Day threats!

Running two Antivirus' is never a good idea.
Taking advantage of Multiple Security layers on the other hand can often save your hide.
See which top notch security software brands have been proven to happily coexist together.
Reduce your chances of becoming a statistic.


Accepted Solution

bmdgi earned 0 total points
ID: 39085590
Yes sorry, didn't update the case.

The issue was Internet Explorer version 8 on the server !!! We open up the console from another machine and all was working fine.... Thanks IE for this bug we nearly destroy all our server install.

IE was not able to generate the "list".

Expert Comment

ID: 39085607
Thanks for the feedback.  We found our issue was related to a CGI error with IIS.  The local user account associated with the Trend Micro installation was not configured in IIS.  Not only that, but the TM installer did not add the correct app pool to IIS either.


Author Closing Comment

ID: 39098133
we found the solution please read my answer

Featured Post

Automating Your MSP Business

The road to profitability.
Delivering superior services is key to ensuring customer satisfaction and the consequent long-term relationships that enable MSPs to lock in predictable, recurring revenue. What's the best way to deliver superior service? One word: automation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

PREFACE The purpose of this guide is to provide information to successfully install the MS SQL client tools for the Symantec Endpoint Protection Manager (SEPM) to function properly when installed on Windows 2008. AUDIENCE Information Technology…
An introduction to the wonderful sport of Scam Baiting.  Learn how to help fight scammers by beating them at their own game. This great pass time helps the world, while providing an endless source of entertainment. Enjoy!
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question