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Trend Worry Free Business Security 8 - Security Agents are not showing in the WFBS console

Posted on 2013-01-30
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Last Modified: 2013-11-22
Hi,

In our Trend Worry Free Business Security 8 the Security Agents are not showing in the WFBS console.

The Servers and the Desktops are empty and the CSA Agent are all showing "offline" on each desktop / servers.

If I open up an agent, the protection is enabled, the virus pattern is good, and it's show connected to our servers.............

I try the following :
- No firewall on the servers.
- I try to rebuild the httpbd
- I restarted the server and the agents (twice)
- I ping and check the connectivity all is good.


Any idea ?  Our version 7 was working great, but after the upgrade this started.

Thanks,
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Question by:bmdgi
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Expert Comment

by:Sudeep Sharma
ID: 38840610
Did you tried the Knowledgebase articles from Trend to resolve this:

http://esupport.trendmicro.com/solution/en-us/1037481.aspx

http://esupport.trendmicro.com/solution/en-US/1095731.aspx

Sudeep
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Author Comment

by:bmdgi
ID: 38842075
Not working both.
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Expert Comment

by:dresnergroup
ID: 39082771
Did you ever find a resolution to this issue?  If so, please share.

Thanks,
Mike
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Accepted Solution

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bmdgi earned 0 total points
ID: 39085590
Yes sorry, didn't update the case.

The issue was Internet Explorer version 8 on the server !!! We open up the console from another machine and all was working fine.... Thanks IE for this bug we nearly destroy all our server install.

IE was not able to generate the "list".
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Expert Comment

by:dresnergroup
ID: 39085607
Thanks for the feedback.  We found our issue was related to a CGI error with IIS.  The local user account associated with the Trend Micro installation was not configured in IIS.  Not only that, but the TM installer did not add the correct app pool to IIS either.

-Mike
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Author Closing Comment

by:bmdgi
ID: 39098133
we found the solution please read my answer
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