Solved

Email that you send on behalf of someone is not saved in their Sent Items folder

Posted on 2013-01-30
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1,902 Views
Last Modified: 2013-03-09
Environment - Exchange 2010 Sp2  Roll up 4   (Migrated from Exchange 2003)
                        Client - Outlook 2003

User X is sending on behalf of User Y and wants the sent mails to be saved in the sent items folder of User Y

I know there is a registry key which can be applied for outlook 2003 to achieve this but i am trying not to venture in that direction. I also found in Exchange 2010 in OWA there is a Sent Items Option under settings which lets you choose the following

- Messages sent on behalf of this mailbox will appear in the Sent Items folder of the:

under this I chose "From Mailbox" and saved changes for user Y.

This however has made no change whatsoever and sent items are still being saved under user X sent items folder.

Can anyone advise if i am missing something and why the Sent Items Options are not working as its meant to?

Any help is appreciated
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Question by:Ansh99
8 Comments
 
LVL 18

Expert Comment

by:suriyaehnop
ID: 38838478
I don't think you will able to save the Sent Items on User Y. If you would to do maybe you use the Outlook rule.
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38838538
When you send an e-mail message from a shared mailbox in Outlook 2007, the sent message is not saved in the Sent Items folder of the shared mailbox
http://support.microsoft.com/kb/972148

http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_27473238.html

- Rancy
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LVL 10

Expert Comment

by:Pramod Ubhe
ID: 38838648
yes, that is the limitation of a shared mailbox, you may want to create a rule to save a copy of sent emails.
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Author Comment

by:Ansh99
ID: 38839006
So can someone advise what does the Sent Items Option in OWA is meant to do?
It does give the option to save sent items if mail is send as or send on behalf.

Has anyone used it before?
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38843729
I dont see that Option at my end ..... Exchange 2010 SP1RU6

- Rancy
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Author Comment

by:Ansh99
ID: 38848164
You need to upgrade to SP2 i think,
attached a screenshot
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Accepted Solution

by:
Ansh99 earned 0 total points
ID: 38952480
Issue is now fixed after Rollup 5 V2 was installed on the exchange box.
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Author Closing Comment

by:Ansh99
ID: 38968987
applied the fix and tested it and it works straightaway
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