Email that you send on behalf of someone is not saved in their Sent Items folder

Posted on 2013-01-30
Medium Priority
Last Modified: 2013-03-09
Environment - Exchange 2010 Sp2  Roll up 4   (Migrated from Exchange 2003)
                        Client - Outlook 2003

User X is sending on behalf of User Y and wants the sent mails to be saved in the sent items folder of User Y

I know there is a registry key which can be applied for outlook 2003 to achieve this but i am trying not to venture in that direction. I also found in Exchange 2010 in OWA there is a Sent Items Option under settings which lets you choose the following

- Messages sent on behalf of this mailbox will appear in the Sent Items folder of the:

under this I chose "From Mailbox" and saved changes for user Y.

This however has made no change whatsoever and sent items are still being saved under user X sent items folder.

Can anyone advise if i am missing something and why the Sent Items Options are not working as its meant to?

Any help is appreciated
Question by:Ansh99
LVL 19

Expert Comment

ID: 38838478
I don't think you will able to save the Sent Items on User Y. If you would to do maybe you use the Outlook rule.
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38838538
When you send an e-mail message from a shared mailbox in Outlook 2007, the sent message is not saved in the Sent Items folder of the shared mailbox


- Rancy
LVL 10

Expert Comment

by:Pramod Ubhe
ID: 38838648
yes, that is the limitation of a shared mailbox, you may want to create a rule to save a copy of sent emails.
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.


Author Comment

ID: 38839006
So can someone advise what does the Sent Items Option in OWA is meant to do?
It does give the option to save sent items if mail is send as or send on behalf.

Has anyone used it before?
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38843729
I dont see that Option at my end ..... Exchange 2010 SP1RU6

- Rancy

Author Comment

ID: 38848164
You need to upgrade to SP2 i think,
attached a screenshot

Accepted Solution

Ansh99 earned 0 total points
ID: 38952480
Issue is now fixed after Rollup 5 V2 was installed on the exchange box.

Author Closing Comment

ID: 38968987
applied the fix and tested it and it works straightaway

Featured Post

Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Organisation is organized in a pattern to flow the day to day business, every application and system is interdepended on each other and when very important “Exchange Server downtime” happened.
If there is anything erroneous with Exchange Database, it causes a significant effect on email communication till the user remounts the database. Further, database crash directly affects Outlook users due to which they are unable to access their ema…
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…
If you are looking for an automated tool which can generate reports for Outlook emails and other items from PST file, then you can go for Kernel PST Reporter tool. The reports which are created by this tool are helpful to analyze and understand PST …

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question