Acronis Backups Failing

Getting the following vsphere error when acronis tries to backup the VM;

The guest OS has reported an error during quiescing. The error code was: 5 The error message was: 'VssSyncStart' operation failed: IDispatch error #8455 (0x80042307)

The Acronis error is:

Failed to perform the requested operation.
Additional info:
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec9b9
Fields:
Message: Failed to perform the requested operation.
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91defd
Fields:
Message: Failed to open the virtual machine ([host3_local_storage] server/server.vmx).
--------------------
Error code: 253
Module: 83
LineInfo: c7610e0a857bedf4
Fields:
Message: VMware error: 'Remote method call failed.'.
--------------------
Error code: 32
Module: 0
LineInfo: c7610e0a857bedf4
Fields:
Message: Awaiting task 'CreateSnapshot' has failed. Reason: An error occurred while quiescing the virtual machine. See the virtual machine's event log for details..
--------------------

Tried taking a vmsnapshot and seems to be working as i type this....
I have upgraded the hardware of the local appliance.

I assume an appliance issue?
LVL 1
CHI-LTDAsked:
Who is Participating?
 
wshtyConnect With a Mentor Commented:
does acronis use agents installed on the guest OS?
are they up to date?

what version of acronis are you using?
is this version compatible with the vsphere version in use?
-> please check with acronis

on the guest OS, open a command prompt.

type:

vssadmin list providers

-> please provide the output

after that type

vssadmin list writers


-> please provide the output

regards
0
 
CHI-LTDAuthor Commented:
no agents.  Uses a linux appliance.
Yes.
v8
Yes.

get:
Shadow Copy Provider 1.0

get:

vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Writer name: 'Task Scheduler Writer'
   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
   State: [1] Stable
   Last error: No error

Writer name: 'VSS Metadata Store Writer'
   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
   State: [1] Stable
   Last error: No error

Writer name: 'Performance Counters Writer'
   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
   State: [1] Stable
   Last error: No error

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {f5d04135-7c59-46a8-b9bb-41efa42fe1fa}
   State: [1] Stable
   Last error: No error

Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {e157bf1e-5ad2-46a9-a7d1-ad882709c7f2}
   State: [1] Stable
   Last error: No error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {f206205b-23df-475c-b54b-50ffa00fab9d}
   State: [1] Stable
   Last error: No error

Writer name: 'FSRM Writer'
   Writer Id: {12ce4370-5bb7-4c58-a76a-e5d5097e3674}
   Writer Instance Id: {940cd606-7006-48e0-ab73-4ae8a39794bc}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {58e8b9d6-9ed6-4a7f-8c9b-93ed858f9374}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {667f90b7-9a8c-4a8f-9edc-0607156c20c0}
   State: [1] Stable
   Last error: No error

Writer name: 'IIS Config Writer'
   Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
   Writer Instance Id: {92a87b4e-c0bc-4968-8d10-b9231d6ed71e}
   State: [1] Stable
   Last error: No error

Writer name: 'DFS Replication service writer'
   Writer Id: {2707761b-2324-473d-88eb-eb007a359533}
   Writer Instance Id: {440b6c5b-f897-413c-839d-aba26c728e4a}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {ffa45acb-4281-4db6-94da-4cbeefcd1df2}
   State: [1] Stable
   Last error: No error

Writer name: 'IIS Metabase Writer'
   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
   Writer Instance Id: {66663577-87ce-421b-b112-f2823b845d70}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {fc66d972-2355-4569-a850-4b545e7e0b55}
   State: [1] Stable
   Last error: No error

Writer name: 'SPSearch VSS Writer'
   Writer Id: {57af97e4-4a76-4ace-a756-d11e8f0294c7}
   Writer Instance Id: {a410f4fd-1ba1-4b42-9f56-f67eff8eeae8}
   State: [1] Stable
   Last error: No error
0
 
CHI-LTDAuthor Commented:
restarted the vm services
0
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