[Webinar] Streamline your web hosting managementRegister Today

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 343
  • Last Modified:

Outlook 2010 auto complete list problem

Hello,
We have one Exchange user who complains that addresses in the auto complete list get broken very often.

As usual we advised him to clear the auto complete list in the File -> Options -> Mail section like we do for the rest of our users in case similar problem happens.

But that certain user keeps complaining that it solves the problem only for a short period of time (about a week), and the addresses start filling incorrectly again. He already tried clearing list few times and the problem keep coming back.

What circumstances might cause breaking the auto complete file so often?
0
dcs007
Asked:
dcs007
1 Solution
 
Jackie ManCommented:
What is meant by " addresses in the auto complete list get broken very often"?
0
 
Hendrik WieseInformation Security ManagerCommented:
Hi,

Please try all the steps as specified in the following solution and let me know if it helped?

http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-2010-autocomplete-not-retaining-data/fafb72a1-1b19-442f-ad05-30d2e869263c
0
 
dcs007Author Commented:
@jackieman

By broken adress, I mean that it looks fine from the outside, but when you point the mouse over it, you will see that there's incorrect string instead of proper address.

Usually looks similar to this example:
IMCEAMAILTO-Persons+2Ename+40domain+2Eco+2Euk@domain.com
0
Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

 
Jackie ManCommented:
According to alanhardisty, it says:-

"It sounds like the person sending the original message is clicking on the wrong items, or has remembered email addresses that include the mailto: and they shouldn't (they need to be deleted if they are cached).

All that your user is doing is Reply All, which is fine, if the originating sender got it right in the first place!

Not your fault / your users fault - but at least you can go back to the person sending the messages and let them know.  They will probably be wondering why the messages are not going to those people too!

It may be a suggested address - in which case either remove it or modify it, but keeping something with mailto:email@domain.com is not going to work!

If the address is corrected (by all parties), the problem should go away..."

Source: http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_27343415.html

So, start a detective work from the user who complaints and ask for the assistance to trace on which emails (to or from) when the problem starts and ask the user to contact the related parties to remove the wrongly cached email address.
0
 
dcs007Author Commented:
That solution seems very reasonable, i'll let you know when we get some answer from the user.
0
 
Brian BIndependant Technology ProfessionalCommented:
Autocomplete is a little harder to troubleshoot in Outlook 2010 as there is no longer an NK2 file to just delete. However, besides the methods above, you can also do a further wipe of the file using the following:
1. Click Start, and then click Run.
2. Start Outlook by using the /CleanAutoCompleteCache switch (i.e: Outlook.exe /CleanAutoCompleteCache)
0

Featured Post

Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

Tackle projects and never again get stuck behind a technical roadblock.
Join Now