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Windows 7 sits at log off

Posted on 2013-01-31
Medium Priority
Last Modified: 2013-03-05
I have a windows 7 brand new machine. it just sits at the logging off screen till i hard shut down. It seems to be locking up when I run outlook and open a pdf as well.
Question by:raffie613
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LVL 23

Expert Comment

by:Thomas Grassi
ID: 38840342
What is running when you try to shutdown?

What antivirus program is installed?

Expert Comment

ID: 38840351
Could you go to run msconfig, go to startup and disable all. Then reboot and see if the same issue occurs.

If it does, then go into msconfig again, click the services tab, hide all microsoft services disable all and reboot.

If after either of the two above, the issue stops, then enable, say half of the start-up items or half of the services whichever one stopped the issue and see if you can reproduce - until you can identify what you think is the offending start-up or service that causes the problem.

Doing it by half - allows you to narrow down the issue quickly, then you can do them one at a time to see which one causes it to hang.

You could always look in the event viewer as well just before the time you have to do a hard power down to see if this shows any errors or hanging issues.
LVL 50

Expert Comment

ID: 38840372
raffie613--Close outlook and pdf program before you try to log off.
Of course this is just a work around and some other program may be stuck on logoff and causing the hang.

If so,
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LVL 12

Expert Comment

ID: 38840751
I would suggest you to run Windows Updates and see if this solves your problem.
This normally happens due to such issues where some services do not get turned off causing delay in such log off process.

Also this could be helpful to you

Author Comment

ID: 38862664
the problem was outlook data file was hanging up outlook.
LVL 12

Expert Comment

ID: 38862675
Good that you sorted it out, but in question no where outlook came in picture before :)

If your outlook data file is not closed properly it could cause such issues. Better to get that PST scanned with SCANPST

see if this improves anything.
LVL 23

Expert Comment

by:Thomas Grassi
ID: 38863880
What antivirus program do you have running?

They hook into outlook to scan emails etc.

That could be reason Outlook was hanging.

Windows 7 posts a screen at shutdown showing all programs still runnig and asks you if you wish to force them off did you see this?

Did you ever see that screen? maybe you did once before and outlook did not shutdown and you have a corrupted pst file as reach2sandeep says above run scanpst

Which version of Outlook you running?

Is Windows 7 64 or 32 bit

Is office 64 or 32 bit?

Author Comment

ID: 38883360
outlook 2010 i believe 32 bit.
just running MSE as AV

Accepted Solution

raffie613 earned 0 total points
ID: 38938325
It was the outlook.pst file hanging becausing it was on a shared folder on the server. seemed like intermitten connectivity issue to that drive. not sure why but moving the .pst to the local hard drive solved it.

Author Closing Comment

ID: 38952994
please make me a listed expert and let me be a member for free now.

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