We have been having problems with users using Viewmail and reply's and forwarded messages getting stuck in outbox. Also some users have been experiencing loss of voicemails from outside callers. I talked with Cisco tech support and they said that we are not supposed to have Unity Connection and Exchange Server in the same SMTP Domain. He pointed me to a couple of links that are of very little help understanding this issue or finding a fix for it.
The first link provided a little information:
The second was a bug report CSCtx52609 with the following information.
UC: Need better doc on choosing SMTP domain
Symptom: Requesting documentation that will guide customer on what SMTP domain to choose for Unity Connection.
It is recommended that customer do not place UC in same SMTP domain as Exchange however there is no documentation to guide customer in choice.
Known issues have been documented that have been seen but requesting more documentation that might guide customers during installs.
Do not put UC in same SMTP domain as Exchange
My question is the SMTP Domain different than our primary domain? Or is it a part of the primary domain?
If it is part of the primary domain how do I go about setting up Unity Connection in a seperate SMTP Domain so that,according to Cisco Tech support, we can avoid these issues we are having.
Any information that would help me understand this problem or better understand SMTP Domains within an organizations primary domain would be greatly beneficial and appreciated.