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Excel Find feature works intermittently

Posted on 2013-01-31
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Last Modified: 2013-02-13
Have a user reporting that her “Find” feature is only working on an intermittent basis. That is, even when she can see the data she is searching for, sometimes the Find fails to find it, and other times it succeeds.

IT has already re-installed her version of Excel (2003), but that didn’t get rid of the problem.  OS is XP

Any ideas?

Thanks
David
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Question by:David627
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Expert Comment

by:redmondb
ID: 38841092
Hi, David.

There are a number of settings that can be changed that are "sticky" for that session of Excel. It's possible that she may have changed one of these settings during a previous Find and forgotten about it (or simply not realised that the options are sticky). These options include...
(1) Formula v. value.
(2) Case-Sensitive.
(3) Whole cell v. partial.
(4) Formatting.

The next time it happens, please ask the user - while the Find dialogue is still displayed  - to take a screen-shot for you to post here. (She may have to drag the "cannot find" message box to one side so that it doesn't obscure the Find dialogue.)

Edit: Please note that she may need to click on the "Options" button in order for them to be shown. If so, just OK the message box, press the "Option" button and repeat the Find.

Finally, I don't have access to 2003 so please verify that the above is correct for your version.

Thanks,
Brian.
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Accepted Solution

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David627 earned 0 total points
ID: 38868321
We tried that and it wasn't it - we think it was a corrupt file since its an export from another system.

Thanks
David
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Author Comment

by:David627
ID: 38883785
While the posted comment didn't result in a solution, it was good steps for other issues I've worked on in the past so all points were awarded to that poster (redmondb), especially since a solution wasn't found and thought to be a corrupt file
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LVL 26

Expert Comment

by:redmondb
ID: 38885094
Thanks, David627.

Unlike the rest of the English-speaking world, in Experts Exchange, "Good" means..."Not Good". To quote from one of the Help pages...
An A grade should be given if you receive the solution from the Experts; you should consider the A grade the default unless it is deficient.
...and...
It is customary to explain any grade that is not an A.

In this case, you could argue that the answer is deficient (you don't definitively know what the problem was). However it was your choice to close the question without giving me a chance to narrow things down further. To avoid an unfair blot on my record, I'd appreciate it if you would request that my answer not be an assisted solution.

Many Thanks,
Brian
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Author Comment

by:David627
ID: 38885686
Brian


The grade was explained in my comment above and since your actual response did not garner a solution I felt that I couldn't give an A - surely you can't disagree with that.  If you have ideas to narrow it down I'd gladly reopen the question.  You were listed as the accepted solution since one of yours I've used before so it does work in certain situations.  If you tell me how to take you off the accepted solution.  Are you also saying you do not wish to have the points as well?

David
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LVL 26

Expert Comment

by:redmondb
ID: 38885779
Thanks, David. Just hit "Request Attention" and request me to be taken off the Answer.
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Expert Comment

by:redmondb
ID: 38887702
Thanks David and Netminder.
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