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SharePoint 2010 Timer Service Logon Failure

Posted on 2013-01-31
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Last Modified: 2013-02-04
I have been struggling to resolve this issue for over a month now. Every so often (I have not determined that the issue arises upon a restart of the server or after a specific number of days), I receive an "Error 1069: The service did not start due to a logon failure" when trying to start the SharePoint 2010 Timer service.

I have seen many solutions online to reset the password of the spfarm account, change the password for the service, and change the password under the SP Central Administration. Following these steps will allow me to restart the service and it will run just fine for an unspecific amount of time. But after a few days (and possibly a server restart from updates), the SP 2010 Timer service will not restart with this same logon failure.

I'm assuming that the issue arises when SharePoint changes the password of the managed accounts and the password change is not reflected in AD.
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Question by:steven_theck
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6 Comments
 
LVL 38

Expert Comment

by:Justin Smith
ID: 38843406
1. Is this account truely dedicated to SharePoint and no other systems?  Is it only used in ONE SharePoint farm?

2. Are you allowing SharePoint to reset passwords (in the managed acct config)?

3. What is your exact process when this issue arrises?  Does the account get locked in AD?
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Author Comment

by:steven_theck
ID: 38845567
1. The account is only used for SharePoint and SharePoint services. I only have one SP farm.

2. I did have SP set to reset the passwords, but I have turned it off (for now) to see if that resolves the issue.

3. My exact process is as follows:
     - Reset the password in AD, leaving the "User must change password at next logon" box unchecked
     - Run "Set-SPManagedAccount -UseExistingPassword -Identity $env:userdomain\accountname" in EMS
     - Run "Repair-SPManagedAccountDeployment" in EMS
     - Run "IISreset /noforce"
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LVL 38

Expert Comment

by:Justin Smith
ID: 38845708
You shouldn't need to run the repair-spmanagedaccountdeployment command.

Are you absolutely sure you've disabled the password reset in SharePOint?  Easiest to do it through Central Admin.  I don't think it's a coincidence that you previously had SP reset them, and are having an issue.
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Author Comment

by:steven_theck
ID: 38849827
I disabled the password reset after posting this question. I have not had the issue since, but I would prefer to have the automatic password change enabled for added security and convenience.
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Accepted Solution

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Justin Smith earned 2000 total points
ID: 38851307
This situation is one of the reasons I never deploy auto-password changes in client farms.  There are some areas in SharePoint that don't realize when a password has been changed, and in turn can cause issues.  If you are using a managed account as your Search crawl account, it's not going to change automatically, and will eventually lock the account out.
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Author Closing Comment

by:steven_theck
ID: 38853531
I appreciate your assistance ACH1LLES. I will just not use the auto-password change and update the password regularly on my own. Do you have any recommendations for a timeframe of changing the passwords?
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