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Dell E6400 lost System Password

Posted on 2013-01-31
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Last Modified: 2016-11-23
We have a bunch of Dell laptops. On one of the E6400 Latitude, we were experimenting with the fingerprint reader. Somehow we set a system password which is required every time we boot, and have been getting in by using the fingerprint reader. This prevents anyone else from powering up the machine, I have been using it like that but want to give access to others. Since it is reading the fingerprint you would think there must be a way to remove it, however it seems to want the password.

So is it possible to remove the system password by using the fingerprint reader? I spent 1/2 an hour on line with Dell today, but after all of that they said they had to pass me to basic support since this particular machine does not have PRO or Gold support like others. Of course in the process of transferring me I was dropped.

Before I go through the tech support channel again I want to make sure I have ruled out every other option.

Help appreciated.
Thanks
Doug
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Question by:ddp1960
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Expert Comment

by:pony10us
ID: 38841504
On a Lenovo there is software that you can access once you are logged into the machine. There is a control panel where you can turn off the reader, change the fingerprints, etc.

Not sure what that would be on a Dell though. I think its something like DigitalPersona
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Accepted Solution

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ddp1960 earned 0 total points
ID: 38847769
Ended up having to locate a tool to erase it. Closed.
d
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Author Closing Comment

by:ddp1960
ID: 38863290
No other viable solution was provided.
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