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Dell Powerconnect 5524, not talking to Zyzel devices

Posted on 2013-02-01
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Last Modified: 2016-11-23
Hi,
I have a Dell Powerconnect 5524 switch running multiple VLAN's splitting a broadband connection. We have multiple clients on the setup which all work fine but we have had 2 instances where a customer has plugged in a Zyzel cable router and it does not work. We have put a non Zyzel switch in the middle to solve the issue but the customers are complaining of packages being dropped.

 Zyzel router ZyWall USG 50, not sure what the other model is.
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Question by:corecc
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Expert Comment

by:TimotiSt
ID: 38847751
The ZyWalls are fairly decent devices; do you have some logs from them, and the switch?
Where are the packets dropped? Between switch and ZyWall, or anywhere else?

How does that broadband setup look like? You get an uplink from a provider, and everybody gets a DHCP/PPPoE address on it?

Tamas
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Author Comment

by:corecc
ID: 38867339
The ZyWall will not talk the the dell switch it is as though it cannot see it. If I stick a switch between them it works OK.

The Broadband is leased line and each client has a static IP address.
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Expert Comment

by:TimotiSt
ID: 38867353
Leased line in this case means ethernet, I assume?

Does "will not talk" mean that even the ethernet link will not come up? Can you post relevant port settings/config and syslog from the Dell, and possibly from the Zyxel?
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Accepted Solution

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corecc earned 0 total points
ID: 38908951
I have placed a switch in between the two devices which has solved the issue.
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Author Closing Comment

by:corecc
ID: 39015284
Not Ideal but putting a switch between the 2 devices has been the only thing that has worked
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