?
Solved

Blackberry User Stopped Receiving Emails

Posted on 2013-02-01
3
Medium Priority
?
448 Views
Last Modified: 2013-02-16
Hi there,

I've set up a new user on our BES (version 5.0.3) and they initially start receiving emails with no problems but after a few hours they stop getting emails and you can't send either.  Never experienced this before and I'm at a loss.  Have tried deleting and recreating the user but still no luck.

Thanks,
0
Comment
Question by:junaidabc
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 7

Expert Comment

by:SriHarsha K
ID: 38853432
Hi Junaidabc,

.Is it a fresh installation and what is your environment.
.Have you checked the permissions for BESAdmin account on the users.
(btsc.webapps.blackberry.com/btsc/kb02276)

.Can you please provide us the Blackberry Messaging Agent logs and events.


Cheers,
Doertalk.
0
 

Accepted Solution

by:
junaidabc earned 0 total points
ID: 38875544
Turns out this was an issue with our provider, thanks for the help anyway.
0
 

Author Closing Comment

by:junaidabc
ID: 38896108
Provider issue.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Ready to improve network connectivity? Watch this webinar to learn how SD-WANs and a one-click instant connect tool can boost provisions, deployment, and management of your cloud connection.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When a user’s mailbox is first created and his Blackberry account enabled how do we provision the device and what happens in the background? Stage 1 – Activation The user of the BlackBerry device types the email address and activation password i…
I felt secure communicating on the BBM... Till some time back!! It was probably the fact that the BBM messages do not travel over the internet was making me feel 'secure' about it, or was it the fact that BBM only works on a BlackBerry Devices a…
NetCrunch network monitor is a highly extensive platform for network monitoring and alert generation. In this video you'll see a live demo of NetCrunch with most notable features explained in a walk-through manner. You'll also get to know the philos…
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question