Solved

Blackberry User Stopped Receiving Emails

Posted on 2013-02-01
3
428 Views
Last Modified: 2013-02-16
Hi there,

I've set up a new user on our BES (version 5.0.3) and they initially start receiving emails with no problems but after a few hours they stop getting emails and you can't send either.  Never experienced this before and I'm at a loss.  Have tried deleting and recreating the user but still no luck.

Thanks,
0
Comment
Question by:junaidabc
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 7

Expert Comment

by:doertalk
ID: 38853432
Hi Junaidabc,

.Is it a fresh installation and what is your environment.
.Have you checked the permissions for BESAdmin account on the users.
(btsc.webapps.blackberry.com/btsc/kb02276)

.Can you please provide us the Blackberry Messaging Agent logs and events.


Cheers,
Doertalk.
0
 

Accepted Solution

by:
junaidabc earned 0 total points
ID: 38875544
Turns out this was an issue with our provider, thanks for the help anyway.
0
 

Author Closing Comment

by:junaidabc
ID: 38896108
Provider issue.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Playbook 3g - EOL? 8 330
blackberry enterprise 4.1 1 343
whatsapp unable to send audio file error on blackberry classic 3 1,179
Black Berry Link fails to start 4 55
This article will help those of you having problems with the Nextel Blackberry 8350i.  Recent Software updates cause the problems issues described below, and this article will help you revert back to the older software. As we know, Nextel has alw…
I felt secure communicating on the BBM... Till some time back!! It was probably the fact that the BBM messages do not travel over the internet was making me feel 'secure' about it, or was it the fact that BBM only works on a BlackBerry Devices a…
How to Install VMware Tools in Red Hat Enterprise Linux 6.4 (RHEL 6.4) Step-by-Step Tutorial

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question