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Blackberry User Stopped Receiving Emails

Posted on 2013-02-01
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Last Modified: 2013-02-16
Hi there,

I've set up a new user on our BES (version 5.0.3) and they initially start receiving emails with no problems but after a few hours they stop getting emails and you can't send either.  Never experienced this before and I'm at a loss.  Have tried deleting and recreating the user but still no luck.

Thanks,
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Question by:junaidabc
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Expert Comment

by:SriHarsha K
ID: 38853432
Hi Junaidabc,

.Is it a fresh installation and what is your environment.
.Have you checked the permissions for BESAdmin account on the users.
(btsc.webapps.blackberry.com/btsc/kb02276)

.Can you please provide us the Blackberry Messaging Agent logs and events.


Cheers,
Doertalk.
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Accepted Solution

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junaidabc earned 0 total points
ID: 38875544
Turns out this was an issue with our provider, thanks for the help anyway.
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Author Closing Comment

by:junaidabc
ID: 38896108
Provider issue.
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