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Cannot install ati catalyst driver in my laptop HPG62/win7 64bit

Posted on 2013-02-01
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Last Modified: 2013-11-08
I have a laptop HP  G62 with windows 7 64bit.
I downloaded the ati graphics driver package which inculdes the catalyst center from manufacturer's site.
I cannot install the driver package.

The package first extracts the required files in my hard disk c:\swsetup.
Then the "ATI Catalyst Install Manager" starts and fails with error:
"This application has been launched without the required privileges. Please launch this application with an administrative privilege".

I am a user with local admin privileges.
I also tried to launch the package with "run as admin" privileges. Same error again.
I changed the extract folder to  my second partition g:\swsetup and I manually tried to run the "setup.exe" file with "run as admin". Same error.

I also tried to:
Right click on "setup.exe"-> compatibility tab -> privilege level -> check "run as admin".
Nothing again. Same error.

Any thoughts ?
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Question by:labricius
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7 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 38846464
First of all, are you sure you downloaded the right driver for your particular laptop (there are many different g62 models, and it seems they also don't all use the same video chip, like some have intel, others AMD etc., and there are even different GPUs on some same models)? Also make sure you downloaded the 64 bit driver. Download the driver again anyway, even if it is the correct one.

Then, have you installed the chipset drivers first? That is essential to make the other drivers work.

Apart from that, why do you need to install the driver? usually they are already there, and the update system should automatically get the correct drivers. If you had to re-install the system the drivers are normally also included when you use the supported factory restore from the recovery partition of if you used the recovery DVD's you made when you got the PC.
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Expert Comment

by:Merete
ID: 38847766
The catalyst control center?
Is this what your trying to install?
As you mention ati graphics driver package which includes the catalyst centre
Did you have this control Panel before then when you update drivers it also updates.
The original Catalyst consisted of these elements:
 1.A new, unified driver for ATI Radeon graphics cards
 2.Hydravision, ATI's proprietary desktop management software
 3.An ATI "Multimedia Center"
 4.ATI's Remote Wonder software
 5.A new AGP diagnostic and stability tool
 6.A newly redesigned control panel
This application requires Microsoft .NET Framework.
Check your windows updates please as it's offered whenever there is an update in a specific order
To apply this update, you must have the .NET Framework 4 or the Microsoft .NET Framework 4 Client Profile installed.
http://support.microsoft.com/kb/2533523
netframework
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LVL 92

Expert Comment

by:nobus
ID: 38848168
try enabling the real admin - you can disable it again after the install :
http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html
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Accepted Solution

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labricius earned 0 total points
ID: 38867776
Hello,

Thank you for your answers.
It was the correct driver for my laptop model.  
And yes I wanted to install catalyst control center.
I also tried with "realadmin". Didn't work either.

I tried many things until I found a way.
My laptop had join the domain of my company's netwok. I changed it to a random workgroup and then the local admin rights worked and I continued the installation. I joined the domain again after installation.

It seems that something in the domain blocks this installation. I am the domain administrator and I know that there is nothing in group policies that blocks any driver related installation for local admins. This behaviour occurs only for catalyst control center installations. I never had any problem with other installation packages. As a local admin I install everything I want in my laptop. I cannot explain it yet.
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LVL 92

Expert Comment

by:nobus
ID: 38868233
ha - on domain...that changes things - you never told us that..
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