I have a request from a colleague to have some mail collaboration between colleagues setup that works with the same mail address, everyone can see the same inbox, but when the messages is moved from the inbox to a respective folder, the message in the inbox gets striked out, meaning someone attended to that message.
It is a bunch of sales people that has access to the same mail address on Exchange 2007, using either Office 2007 or Office 2010. Let’s use the mail address email@example.com. When someone asks for a quote, they send it to firstname.lastname@example.org. At the Jeep head office, there are 5 sales people that would get the same mail as they all share the same mail address. The correct sales person attends to the mail move the mail to his folder, then the original mail that was in the inbox stays there, it just gets striked through with a line. The sales person then has these messages in his folder without a strike through line, then responds to it with the appropriate message / quote.
This is just some collaboration method that keeps track of which messages that came in to the inbox still needs attention.
Is there a way after moving a mail from the inbox to another folder, to automatically strike thought the original message, telling everyone that that particular mail was answered?
Any assistance in the right direction would be greatly appreciated.